P: Lightroom Downloader thinks Windows is out of date

[brunob62816666]

The Adobe Lightroom Downloader installer (frankly I have no idea who came up with the naming for this, as it seems intentionally designed to be easily confused with Lightroom itself) insists my operating system is out of date. I'm running the latest version of Windows 10, just updated (not Windows 11, which is not supported for whatever reason). Funnily enough, the "read more" ticket offered in the error message opens Internet Explorer 11, a browser released _9 years ago_. Please update it.

I do not understand why Adobe does not offer a competent way of downloading _my own files_ in bulk without relying on a standalone propietary app, and why that app has such stringent system requirements when all it does is download files from a server, but I need those files.

[SharleneO]

Hi,

I had a problem with Captivate recently asking me to sign in and saying the operating system is out of date and the support page (Update your operating system to work with Adobe apps)was less than helpful, my IT guys helped me with this link: Adobe Captivate: Your browser or operating system is no longer supported., although specifically for Captivate, it might help a bit more for your Lightroom downloader.

Hope this helps or you got it sorted.

[brunob62816666]

Unfortunately that doesn't work. I tested it in two computers. Adobe needs to look into this ASAP I NEED these files.

[SharleneO]

I have seen another suggestion to a similar problem but with InDesign, apparently downloading and installing CC (guessing that is Creative Cloud), signing in and then trying the set-up, helped the problem. 

It is very odd that Adobe needs Internet Explorer 11 to be up-to-date, regardless of when browser you usually use. It might be because Internet Explorer has the Internet Options which might form the base for other browsers, but I am just guessing. 

[Rikk Flohr: Photography]

We've acknowledged this as a bug and are working on a solution.

A temporary workaround would be to perform an export all from the LrDesktop client using Original + Settings. 

[brunob62816666]

Well I ended up cancelling my subscription. I literally only signed up because adobe does not offer a competent way of retrieving MY OWN FILES from their servers (unless they're exported as jpegs). Had to rely on a third party with a mac computer to download my entire portfolio. Worse than useless service

[wil001]

Good Afternoon,

I recieved an email saying I need to download my pictures from the cloud as they will be deleted in 30 days. so I have downloaded Lightroom Downloader from the link. but it fails to install. (Attached screenshot) My OS is Windows 10 Pro 64Bit fully updated. Any advice would be grand. 

Cheers Will

[John22907386rfut]

Same problem as others are reporting.  Can we expect a fix to be posted before anymore folks data is deleted?  

[MarcoFinzi]

Adobe has informed me that my Lightroom cloud files will be deleted, as I am not currently subscribed to a plan with online storage.

I have been trying to download my files via the Lightroom Downloader, as suggested by Adobe, but the I am encountering some technical problems with the software. The installer (setup.exe) fails and reports that my OS or browser are no longer supported.
I am running an up-to-date Windows 10 and I have tried setting various browsers (IE, Edge, Firefox, Chrome etc) as the default app, with no success.

To my understanding Adobe has been aware of the issue (see https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-bugs/p-lightroom-downloader-thinks-wi... ), but it has not been solved yet.

My files will be deleted shortly and it is very frustrating that a software bug is preventing me from accessing and saving them.

[Lucy23262331bfd7]

I'm having the same issue. Got an email saying I need to download my files before they are deleted. The "correct answer" here says a temporary workaround would be to use the desktop version, but obviously I don't currently have access to that. How does this work when you don't currently have a subscription? The only reason Adobe informed me I need to download my files is because I haven't had a subscription in a long time. While Adobe is working on a solution are they doing anything to compensate those of us whose files will be deleted shortly? Are we getting extensions until this is fixed?

[Rikk Flohr: Photography]

Recent issues with the Lightroom Downloader on Windows have been fixed.

With the updates, some users may experience issues with logging in via Google.

1. Quit the Lightroom Downloader and sign into Google on your default browser. Relaunch the Downloader and try again.
2. If that fails, click the Try Again button on the Couldn’t Sign In warning page. If you previously tried logging in with your email, login this time using your phone number instead.  And if you previously tried logging in with your phone number, login this time using your email.
3. If both of those options fail, use the Adobe sign-in option. If you don't know your Adobe password, go to https://account.adobe.com/security, sign-in with your Adobe ID, choose Reset Your Password and follow the steps to set it. You can verify that your Google and Adobe accounts are connected on that page. Then relaunch the downloader and use Adobe sign-in with your new password.