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Arnold-Norway
Arnold-Norway
Known Participant
November 3, 2022

P: Lightroom installing failure on Mac OS Ventura (NL & PO Languages)

  • November 3, 2022
  • 13 replies
  • 11620 views

I just tried til help a friend with installing Lightroom on Mac OS Ventura. Creative Cloud was installed, and I used the button Install on Lightroom in the Creative Cloud app. The installation was performed, and reported Completed. Lightroom button changed to Open.
Clicked on Open, but nothing happened.
Wide search in Finder for the Lightroom app file, but it was not found on the entire disk.
Edit: As Lightroom is tested compatible with Ventura, this is probably related to the installer app or lack of priveleges. See my comment below.

    This topic has been closed for replies.

    13 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    April 18, 2023

    Greetings all,

     

    Updates for Adobe Photography products have been released.  The April 2023 updates contain a fix for this issue. 

    If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

    Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

     

    Thank you for your patience.

    Rikk Flohr: Adobe Photography Org
      G
      glman
      Participant
      March 10, 2023

      This is happening to me. Uninstalled lightroom, as it wouldn't open. Now it doesn't appear in creative cloud app at all, searching only brings up the mobile "send link"

      macOS Ventura 16.2.1 

       

      Arnold-Norway
      Arnold-NorwayAuthor
      Known Participant
      March 9, 2023

      Installation time from 1% to 99% in one sec means that nothing was installed. Adobe has identified the issue, and will solve it in an upcoming release. I did a test a few weeks ago, and found that the issue may be related to the chosen language. I updated the CC-app, changed language to English, and installed Lightroom 6 desktop without errors. Just a tip.

      RegardsArnold Hoddevik
      R
      Roosje28371983mixo
      Participating Frequently
      February 13, 2023

      @Rikk Flohr: Photography maybe you can help me? 
      I tried changing language, I tried to reset CC desktop. 
      I checked my system, I uninstalled and re-installed all apps, but I can not install Lightroom desktop version.

      I have the right subscription as you can see here:

       

        R
        Roosje28371983mixo
        Participating Frequently
        February 13, 2023

        I changed the language, but no result.

        I don't get the possibility to download the desktop version of lightroom. 😞

        Arnold-Norway
        Arnold-NorwayAuthor
        Known Participant
        February 6, 2023

        My friend changed install language to default, and that helped. Lightroom is now installed.

        RegardsArnold Hoddevik
        Rikk Flohr_Photography
        Community Manager
        Rikk Flohr_PhotographyCommunity Manager
        Community Manager
        February 3, 2023

        The Creative Cloud Desktop team has identified the issue and logged a bug for a fix in an upcoming release. 

        Rikk Flohr: Adobe Photography Org
          Rikk Flohr_Photography
          Community Manager
          Rikk Flohr_PhotographyCommunity Manager
          Community Manager
          February 1, 2023

          While we investigate you can attempt the following workaround:

           

          Change the language of your Creative Cloud Desktop App to English

          Install Lightroom Desktop 6.1

          Revert to your Native Language

           

          Rikk Flohr: Adobe Photography Org
            A
            AdamCiach
            Participant
            February 1, 2023

            I have changed primary language of installed apps to english, after that "installed" LR 6.1 - same issue,  Lightroom installing quick from 0% to 99% in 2 sec.

            Should I change whole CC language to english? if yes, how?

            Gnomistoteles
            Gnomistoteles
            Inspiring
            December 27, 2022

            There are some problems with some languages versions. Go to preferences and choose default language as English. Next try one more time to install lightroom.  

            R
            RALPH27357729uxq3
            Participant
            November 29, 2022

            Hi,

            Same pb : I've donwloaded the Lightroom Installer.dmg but nothing start when I double-click on it.

            I've restarted my MB AIR M1 on which Ventura is installed but it fails !

            @Adobe : please help! 

            Rikk Flohr_Photography
            Community Manager
            Rikk Flohr_PhotographyCommunity Manager
            Community Manager
            November 30, 2022

            This thread is about Lightroom Desktop 6.0 released in October 2022.  There is an older program called Lightroom version 6.0 (eventually became Lightroom Classic and currently on version 12.0.1) that was released in 2015. The older Lightroom 6.0 uses a "Lightroom Installer.dmg" and will not install on Ventura.   

            The newer version of Lightroom Desktop 6.0 does not install via a file but installs via the Creative Cloud App. 

            To install LrD 6.0:

            1. Install the Creative Cloud Desktop App
            2. Log in with your Adobe ID
            3. Locate the [Lr] icon from the list of programs and click the [install] button

             

            If your question or issue is about the October 2022 release of Lightroom Desktop, please indicate step by step what is happening and include screenshots of any messages.

             

            If your questiion or issue is about the 2015 Lightroom application, then you are posting in the wrong forum and need to go to: https://community.adobe.com/t5/lightroom-classic/ct-p/ct-lightroom-classic?page=1&sort=latest_replies&lang=all&tabid=all 

            Rikk Flohr: Adobe Photography Org
              Gnomistoteles
              Gnomistoteles
              Inspiring
              November 30, 2022

              I tried install both avaible versions of lightroom desktop (6.0 and 5.x) via Creative Cloud Desktop app, doesn't work. Here are some details:

               https://community.adobe.com/t5/lightroom-ecosystem-cloud-based-discussions/lightroom-does-not-run-after-installation-on-macbook-pro/m-p/13380376#M72457

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