P: LrC<>Lr iOS: Error 19650929 when opening on iOS after app update

[Tyrven]

Since at least June 19th—shortly after the release on Lightroom 7.4.0 and 7.4.1—Lightroom for both iPadOS and iOS frequently start with the following error:

"Lightroom detected an issue, please quit and restart the app to resolve. Error code: 19650929"

As a result of this, I have been unable to effectively use Lightroom on either my iPad or iPhone for a week. (My iPad is my preferred Lightroom device.)

Troubleshooting Steps

• Restart Lightroom: This will typically throw the error again, although occassionally it loads successfully. I often need to restart the app 5+ times before it will successfully load.
• Restart i(Pad)OS: No different than just restarting Lightroom.
• Reinstall Lightroom: This will load successfully, ask me to login, and then begin synching my photos. The next time I start Lightroom, however, I will typically get the error. I've done this around ten times on my iPad.

Technical details

iOS

• iOS version: 15.5 (19F77)
• Device: Apple iPhone SE (MLMC2LL/A)
• Network: WiFi

iPadOS

• iPadOS version: 
• Device: Apple iPad Mini 4 
• Network: WiFi

Lightroom

• Subscription: Photography plan (20GB)
• Synced Photographs: 68,064
• File Format: RAW (CR2, DNG)
• Sync Format: Smart Preview
• File Source: Lightroom Classic (via synced collections)

[jaume328984720b81]

I am having this issue after updating to version 9.0

what should i do?
I have my images synced with LR classic so i supose (and hope) there is no need to worry about deleting anything.

[Charlie.D]

Hello @kyleh98548143 

Apologies--I missed your comment.  If still possible, I would still like to gather a diagnostic log from you for our developers.  If so, let me know and I will send a direct message with instructions to you.

Hello @jaume328984720b81 

Same as I mentioned just above, please let me know if you would be able to try some steps to send me a diagnostic log.  Otherwise, if your need to resume iPad work is more urgent, does it help to reinstall the app?  I would try that only after ensuring the iPad has a full iTunes/iCloud backup first, or if you are certain no new imports/edits from the iPad were still waiting to be synced.

[kyleh98548143]

Yes, please, I like to help by providing logs.

[Charlie.D]

Great, thanks @kyleh98548143.  I'll send you a private message in a moment.

[Nejc5E43]

I'm havin same issue after updating Lightroom to the last version.
What can I do?

[jlh.photography]

I am having the same issues as described. Are there any known fixes to this issue? It seems the lightroom mobile synchronizing has been a significant challenge especially in the past couple of weeks. 

[Danielle38067413ayhl]

June 2024 and still having this issue. Any fix yet? 

[jeff34835774gmhk]

I am having this issue as well. Has there been any resolution?

[kyleh98548143]

@jeff34835774gmhk, not to my knowledge. I stopped using Lightroom on my iPad a few months after my last response below because I didn't have a strong need for it.

[steveinseattle]

Same issue on brand new iphone. Non-trivial cloud library and LR for iOS has this error on first startup.

Closing app or restarting device doesn't help

[steveinseattle]

Uninstall, then reinstall resolved for me

[guada1201]

I got the same issue since today. Could you help me? 

[milana_0113]

Olá pessoal! 
Meu app do Lightroom não está abrindo no iPhone. Aparece a msg:" o Lightroom encontrou um problema. Feche e reinicie o aplicativo para resolver. Código de erro: 19650929"

Eu já fechei e reiniciei o app e não adiantou nada.

E reiniciei o celular tb e nada...

troquei de celular recentemente... primeira vez que entro usar o app após a troca. 

Estou preocupada pq uso muito o app para trabalho... alguém sabe como posso resolver? 

[GoldingD]

Moderator, can you relocate this discussion into the correct community?

[Jaclyn5E3A]

Started having this issue last week after upgrading to the Apple iPhone 16 Pro Max. App and phone software are up to date.  Seems to be an ongoing issue and Adobe should have it figured out by now....

[Charlie.D]

@Jaclyn5E3A , @milana_0113 , 

The LR Dev team did make fixes some months ago, but clearly there is more work to do to resolve this completely.

It seems to be an indexing issue.  Could you try plugging in your device and let the Lightroom app run a long while -- perhaps hours.  The team has heard reports that the issue can resolve itself if given enough time, but are looking for more info.  Please first adjust your screen brightness to dim the screen to not overtax the device, and then let the app run while plugged into power. 

[milana_0113]

Hi! I deleted the app and install it again. It worked!

[klaar_mulder_cm]

I have a Lightroom payed account and got the same error code 19650929 on my new IPhone 16 Pro Max. It's the first time I wanted to use the LR-app. Is there already a solution for this problem?

[raimund_1858]

Same here - just tried to install it on my iphone 15 pro without luck - same error message!
I think this is totally unacceptable for the price I'm paying for this whole creative cloud app suite!

[Lynn32219959hxb9]

I am having the same exact issue of the iphone 16 promax.

[Charlie.D]

@klaar_mulder_cm , @raimund_1858 , @Lynn32219959hxb9 

The LR iOS Team believed it resolved this issue with a previous app update, and are still unclear on the cause of current reports.  

Some users report success when re-installing the app.  If you are using the free version of the app, which does not backup images to LR cloud storage, do delete the app or images and presets you've added/edited will be lost.  

Please try plugging in your device and let the Lightroom app run a long while -- perhaps hours.  The team has heard reports that the issue can resolve itself if given enough time, but are looking for more info.  Please first adjust your screen brightness in iOS Settings to dim the screen to not overtax the device, and then let the app run while plugged into power. 

[raimund_1858]

Thank you - it seems to be working in the meantime

[Esteban_Viera_photos]

He hallado una solución parcial, algo extraña, pero me alegro si le funciona a alguien más. Debo decir que hace unos meses cambié de iPhone y me presentó justo este mismo error al pasar toda mi informacion del antiguo celular al nuevo (de un 12 pro max a un 16 pro max). Y solo hasta ahora hallé algo que me sirvió, y sin eliminar todos los datos de la app.

Aún sigo presentando algunas fallas en la app, pero por lo menos pude acceder a cierta cantidad de fotos.

A continución detallo lo que hice con algunas evidencias que logré hacer y luego te platico qué más hice para desbloquear aquel error.

Dejas presionado el ícono de la app y le das en la opción señalada:

Aquí puedes ver lo que sucedió en mi caso: https://youtube.com/shorts/Om9EhbAsKYA?si=axly4z2dA6nizNFz 

Como verás, la app se llega a cerrar cuando intento hacer ciertas cosas, pero así de a poco logré ingresar a la opcion para iniciar sesión con la cuenta que tenía anteriormente allí.

Te aconsejo que intentes ingresar a todas las opciones que te muestra la app, alguna de ellas te dejará acceder y así podrás (con suerte) llegar a tus fotos nuevamente.

Si a alguien más le funcionó, dejénmelo saber 😁👍

[pernillae23240385]

I cant open my Lightroom-app on my iPhone. Code 19650929 appears. 
i have uppdated my phone and i have the latest uppdate of the app. I have restarted my phone and the app several times but it does not work. I have a paid subscription. 
What do I do? I work mostly from my phone.