P: LrC<>Lr iOS: Error 19650929 when opening on iOS after app update

[Tyrven]

Since at least June 19th—shortly after the release on Lightroom 7.4.0 and 7.4.1—Lightroom for both iPadOS and iOS frequently start with the following error:

"Lightroom detected an issue, please quit and restart the app to resolve. Error code: 19650929"

As a result of this, I have been unable to effectively use Lightroom on either my iPad or iPhone for a week. (My iPad is my preferred Lightroom device.)

Troubleshooting Steps

• Restart Lightroom: This will typically throw the error again, although occassionally it loads successfully. I often need to restart the app 5+ times before it will successfully load.
• Restart i(Pad)OS: No different than just restarting Lightroom.
• Reinstall Lightroom: This will load successfully, ask me to login, and then begin synching my photos. The next time I start Lightroom, however, I will typically get the error. I've done this around ten times on my iPad.

Technical details

iOS

• iOS version: 15.5 (19F77)
• Device: Apple iPhone SE (MLMC2LL/A)
• Network: WiFi

iPadOS

• iPadOS version: 
• Device: Apple iPad Mini 4 
• Network: WiFi

Lightroom

• Subscription: Photography plan (20GB)
• Synced Photographs: 68,064
• File Format: RAW (CR2, DNG)
• Sync Format: Smart Preview
• File Source: Lightroom Classic (via synced collections)

[jaume328984720b81]

I am having this issue after updating to version 9.0

what should i do?
I have my images synced with LR classic so i supose (and hope) there is no need to worry about deleting anything.

[Charlie.D]

Hello @kyleh98548143 

Apologies--I missed your comment.  If still possible, I would still like to gather a diagnostic log from you for our developers.  If so, let me know and I will send a direct message with instructions to you.

Hello @jaume328984720b81 

Same as I mentioned just above, please let me know if you would be able to try some steps to send me a diagnostic log.  Otherwise, if your need to resume iPad work is more urgent, does it help to reinstall the app?  I would try that only after ensuring the iPad has a full iTunes/iCloud backup first, or if you are certain no new imports/edits from the iPad were still waiting to be synced.

[kyleh98548143]

Yes, please, I like to help by providing logs.

[Charlie.D]

Great, thanks @kyleh98548143.  I'll send you a private message in a moment.

[Nejc5E43]

I'm havin same issue after updating Lightroom to the last version.
What can I do?

[jlh.photography]

I am having the same issues as described. Are there any known fixes to this issue? It seems the lightroom mobile synchronizing has been a significant challenge especially in the past couple of weeks. 

[Danielle38067413ayhl]

June 2024 and still having this issue. Any fix yet? 

[jeff34835774gmhk]

I am having this issue as well. Has there been any resolution?

[kyleh98548143]

@jeff34835774gmhk, not to my knowledge. I stopped using Lightroom on my iPad a few months after my last response below because I didn't have a strong need for it.

[steveinseattle]

Same issue on brand new iphone. Non-trivial cloud library and LR for iOS has this error on first startup.

Closing app or restarting device doesn't help

[steveinseattle]

Uninstall, then reinstall resolved for me