Inspiring

P: Missing Pictures, Presets, and Watermark Data after 5.4 Update

Forum|Forum|5 years ago
August 18, 2020
310 replies
3769 views

Yesterday when I use the Lightroom Mobile, it was okay. I still have my presets and pictures saved in the apps but today , 18th August 2020 , after I updated the apps on Apps Store, all of my pictures and presets gone. I really need this to be fix as soon as possible. Please help me as I really need all those pictures and presets.

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FeedbackCommunityMemberAuthor

Inspiring

I have the same issue. Photos & Presets are gone. I am SUBSCRIBED

Jerry Syder

Inspiring

I have seen this in the past after a major upgrade or change to the software(I'm referring to another app not related to Adobe). Spent 2 hours on the phone with Apple and all they could tell me, in the end, was that the traits were as if I had uninstalled it and reinstalled it when I hadn't, I updated. Their advice was as per Rikk's - to recover the app from an iTunes backup on the PC but that's providing you do backup on the PC. So for non-subscribers, maybe Adobe can put in a fail-safe but really, Apple should sort this out.

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FeedbackCommunityMemberAuthor

Inspiring

I just opened my lightroom and all my edited photos from the last year are gone. Also all my presets are gone. Does anyone know how I can fix this?

Rikk Flohr_Photography

Updated 8/19/2020. 3:30 PM Central:

We are aware that some customers who updated to Lightroom 5.4.0 on iPhone and iPad may be missing photos and presets that were not synced to the Lightroom cloud.

A new version of Lightroom mobile (5.4.1) for iOS and iPadOS has now been released that prevents this issue from affecting additional customers.

Installing version 5.4.1 will not restore missing photos or presets for customers affected by the problem introduced in 5.4.0.

We know that some customers have photos and presets that are not recoverable. We sincerely apologize to any customers who have been affected by this issue.

If you are affected by this issue, please refer to the information in this forum thread.

Note:

No assets in the Lightroom cloud were lost or are at risk. Lightroom mobile on Android, Lightroom desktop on macOS and Windows, as well as Lightroom Classic are not affected.

Rikk Flohr: Adobe Photography Org

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christophw48152164

Participant

Hello, same issue here. After the automatic update to Lightroom mobile 5.4 on my iPad Pro (active subscription), my whole library is lost. I tried to restore my iPad from backup and it did in fact restore my 50GB lightroom libary (it shows in iPad Preferences/Storage), BUT as soon as i tried to launch the app, it again deleted the whole library. Also, looking again in Preferences, now Lightroom shrinked from 50GB to 500MB, so in fact launching the new App version 5.4 deletes the library. I still have that iCloud backup though, so please fix this very urgent bug, so i can try to do a restore again, when it is fixed. I need my library...

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TimRylandPhotos

Known Participant

Mines subscription. Also noticed Watermark font and size have been lost.

Victoria Bampton LR Queen

Community Expert

Was this the free version, or do you have a subscription?

Victoria - The Lightroom Queen

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TimRylandPhotos

Known Participant

Same here, luckily I still have my pictures stored elsewhere, but I have lost all the ones I had editted in Lightroom. How can Adobe let something like this happen?

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