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P: (MS App Store Version) Message: Some photos were not added. Unable to copy file.

Community Beginner ,
Jul 13, 2021 Jul 13, 2021

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Hi, I've recently subscribed to Lightroom and am being met with this error message upon trying to import any images.

'Some photos were not added. Unable to copy file.'

I've seen 2 other posts on here of the same issue but the solutions posted there didn't work.

 

I'm using windows 10, imported the files from my SD card to my hard drive. I am then trying to import to lightroom from my hard drive.

 

Thanks in advance

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correct answers 2 Correct answers

Adobe Employee , Aug 17, 2022 Aug 17, 2022

Greetings, 

 

Updates for Adobe Photography products began rolling out Tuesday night, August 16th,  The updates contain a fix for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

 

Thank you for your patience. 

Status Fixed

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Adobe Employee , Nov 05, 2021 Nov 05, 2021

If you are seeing this error and had downloaded Lightroom from the Microsoft Store, please try installing Lightroom from https://www.adobe.com/products/photoshop-lightroom.html instead. 

 

For others, I wonder if you could be running low on disk space? We should be giving proper messaging if so, but that's the current theory I'm trying to run down. You can tell Lightroom to take up less space locally by going to Edit > Preferences > Local Storage and reducing the "photo cache size"LocalStorage.png

I'd appreciat

...

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Enthusiast ,
Aug 17, 2022 Aug 17, 2022

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What version do you have?

 

Tim

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Community Beginner ,
Aug 17, 2022 Aug 17, 2022

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Hi i just checked and im still on version 5.4. so i guess i havent received the update yet . phewww i have hope now !

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