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Tobias Florin24659973j8nx
Participant
November 5, 2024

P: Open account settings - Lightroom for iOS crashing

  • November 5, 2024
  • 4 replies
  • 1841 views

I want to change my account settings in the Lightroom app. But every time I click on the user account, the app crashes immediately.

 

iPhone 14 Pro Max

iOS 18.1

Lightroom v. 10.0.1 450863/171

 

App-Settings -> Account -> Crash

    This topic has been closed for replies.

    4 replies

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    Community Manager
    December 12, 2024

    Greetings all,

     

    Adobe Lightroom Mobile product updates are released.  The December release updates contain a fix for this issue. 

    Updates will be available via the Apple App Store. Note that it can take several days for some customers to receive a notification of an available update via their App Store.

     

    Thank you for being so patient.

    Rikk Flohr: Adobe Photography Org
    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    November 14, 2024

    Hey, @Tobias Florin24659973j8nx @Mathis35062747iapy  & @Jelvin5FC9. 

    The team has identified the issue & a fix for this issue will likely arrive after a few weeks for Lightroom on mobile. 

     

    Please follow these steps to avoid losing your assets: 

    If you are logged into Lightroom with an active subscription, please ensure you let Lightroom sync all your assets to the cloud. You can verify what has synced to the cloud by visiting Lightroom Web (https://lightroom.adobe.com). 

     

    If you don't have an active subscription, or you want to switch to an account that has an active subscription, you must:

    1 - Back up your whole device to restore the images later if needed. 

    2 - Connect the device to iTunes on Windows or Finder on newer versions of MacOS, and copy the Lightroom app cache to your computer's storage to retrieve images from the 'Originals' subfolder. See this help page for more info: https://helpx.adobe.com/lightroom-cc/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html 

     

    Thanks!
    Sameer K

    Sameer K
    Community Manager
    Sameer KCommunity Manager
    Community Manager
    November 14, 2024

    We've shared this with the team for review. If you also see this issue, please add your comment and click on upvote from the top of the thread. 

    Thanks!

    Sameer K

      R
      Community Manager
      Ritika ChandraniCommunity Manager
      Community Manager
      November 5, 2024

      Hello, @Tobias Florin24659973j8nx. 
      Thank you for reaching out and bringing this issue to our attention. Can you tell me if you’re experiencing crashes in other parts of the app as well? Let’s go through a few troubleshooting steps to see if we can fix this:
      1. Force close Lightroom and reopen it to see if the crash persists.
      2. Uninstall and reinstall Lightroom. Before doing so, please ensure your work is synced with the cloud to prevent data loss.
      3. Check your device's storage. Low storage can sometimes cause apps to crash. You can also go to iPhone settings > General > iPhone Storage > Lightroom, and select "Offload App" to free up space without deleting your data.
      Please let us know if the issue persists.

      Best regards,
      Ritika

      T
      Tobias Florin24659973j8nxAuthor
      Participant
      November 5, 2024

      Hello @Ritika Chandrani 

       

      I can't find any further restrictions and assume that everything else works.

       

      1. I closed and reopened the app. But it still crashes.

       

      2. I have outsourced and reinstalled the app. Since the subscription of the registered account has expired, I cannot delete it completely without losing the data.

       

      3. I still have 16 GB of free memory.

       

      Best reagrds

      Tobias

      J
      Jelvin5FC9
      Participant
      November 12, 2024

      I've reviewed the account that you've used for Lightroom. There are two profiles in your account. Do you have an education/enterprise IT involved in setting up your account?
      If there is, try logging in to Lightroom Web using the same account in a web browser and check how it goes..

      ^Ritika


      I have the same issue.

      Currently using an iPhone 12 Pro.

      I'm stuck with an account from work that has a "Subscription Expired" status but I can't log out

      When I head to App Settings -> 

       

      I have a new subscription already with this account but I can't do any syncs because the app keeps crashing. 

      Please provide a solution immediately

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