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P: Unable to import PhaseOne IQ160 Raw files to Lightroom on iPad

Community Beginner ,
Apr 26, 2024 Apr 26, 2024

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I'm trying to use the iPad as my lightweight travel option but have found that imports fail when trying to load PhaseOne IQ160 Raw files (approx 60MB files) I can import the files to the iPad Photo Library and I can copy them from the CF card to iPad files. I've tried importing the Phase One Raws to Lightroom on the iPad from the CF card, the Photo Library and from a files folder but it always Fails to Import. Raws from my Canon and Fuji import to Lightroom on the iPad no problem.

Is there a file size limitation or some other constraint preventing the import? Unfortunately the error message doesn't give any information on why the import failed.

 

Thanks for any advice.

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correct answers 1 Pinned Reply

Adobe Employee , May 02, 2024 May 02, 2024

I converted this post to a bug to help track this issue while the Lightroom iOS team investigates.  LR QE was able to validate the import failure, also confirming the sample image provided is an uncompressed raw.

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Community Expert ,
Apr 27, 2024 Apr 27, 2024

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How much memory do you have on the iPad? I import ~60MB files from my camera all the time on my iPad without trouble but it has a 1 TB memory and so no problem copying files into the local storage. Also make sure you have the prevent from sleep setting enabled (it's in cloud storage & sync) and always import through a card reader connected (hopefully) through USB-c. 

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Community Beginner ,
Apr 27, 2024 Apr 27, 2024

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I have around 208GB free space, it's a 6th gen iPad Pro. I don't think it's a space issue as I can easily import them to the apple photo app or copy them from the card to the iPad files, they just wont import into Lightroom

thanks for taking the time to offer help!

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Adobe Employee ,
Apr 29, 2024 Apr 29, 2024

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see: https://helpx.adobe.com/camera-raw/kb/camera-raw-plug-supported-cameras.html#PhaseOne

Note:

Camera Raw does not support compressed MOS & IIQ files from Leaf cameras. If you cannot open your MOS or IIQ files in Camera Raw, try using a camera proprietary converter to remove the file compression. Proprietary converters include Leaf Raw Converter and Phase One Capture One.

Are you using a compressed file?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Community Beginner ,
Apr 29, 2024 Apr 29, 2024

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Thanks Rikk, I don't believe the IIQ files are compressed?  I can import them to LRC and also open them with Camera Raw on my Mac mini. I can also import them using Lightroom for the Web. They just fail to import on my iPad Pro. I just retried and still failing on the iPad. Message said copied but failed to import.

 

I'll check the PhaseOne user manal just in case there is a compress files option I've missed

 

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Community Beginner ,
Apr 29, 2024 Apr 29, 2024

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I've just checked on the camera, there are only two file format options on the IQ160, IIQ L and IIQ S. I am using IIQ L

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Adobe Employee ,
Apr 30, 2024 Apr 30, 2024

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Hi @graemed46506868 

Does it help if you reinstall the app?  Maybe this will help fetch Camera Raw support files that were somehow missed for your camera the first time.  Then, when you try to import an image for the first time do make sure the app has internet access, vs trying to import while offline.  

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Community Beginner ,
Apr 30, 2024 Apr 30, 2024

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Thanks for the suggestion Charlie, I've just reinstalled the app as you mentioned but still failing to import. iPad is connected to the internet. Again, the files copied but failed to import

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Adobe Employee ,
May 01, 2024 May 01, 2024

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I'll send you a direct message in a moment to request a sample image, and let you know where to send it. 

 

But I wanted to suggest a workaround here in case it helps anyone else with similar troubles.

Sign into your account at https://lightroom.adobe.com and upload your images there.  You can even create a new album and drag-n-drop photos directly into it from your SD card or local storage.  I find desktop web browsers work best, as they tend to be more robust and don't have complications accessing the files/filesystem like one sees on mobile devices.

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Community Beginner ,
May 01, 2024 May 01, 2024

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Thanks for the workaround suggestion. I was able to upload a file using Lightroom for the web using my iPad and then edit the photo using iPad Lightroom mobile. 

I assume this is loading the original file directly to the cloud and Lightroom mobile for the iPad is working with a smart preview? If this is correct it may often be a better option for me (when I have internet available) as it saves space on my iPad.

 

I have emailed re the sample file.

Thanks...

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Community Expert ,
May 02, 2024 May 02, 2024

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If it was uploaded to the cloud through a web browser, Lightroom on your iPad will have access to the full raw file, not just a smart preview. It just has a to download it which it usually does a short while after it downloads the smart preview. In the (i) button you can see what Lightroom has locally on your iPad. When zooming in 1:1 you will usually quickly see it update from smart preview to raw.

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Adobe Employee ,
May 02, 2024 May 02, 2024

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You are right -- working with smart previews will save you space on your iPad.  And you can always fetch the original when needed, as Jao said.  (When I do upload originals via the LR Mobile app, one sync is complete, I sometimes Clear Cache in the app settings to recover space on my device.  Smart previews will be fetched by default, and again originals can be downloaded as needed.)

 

I like uploading via LR Web because there is no intermediate step of copying from camera memory to the device before upload.  Using a desktop browser, I have uploaded as many as 30,000 images at a time.  I don't do it via Mobile browser so often, but I'm glad that worked for you.

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Adobe Employee ,
May 02, 2024 May 02, 2024

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I converted this post to a bug to help track this issue while the Lightroom iOS team investigates.  LR QE was able to validate the import failure, also confirming the sample image provided is an uncompressed raw.

Status Acknowledged

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