P: Undo button toolbar isn't appearing

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LEGEND ,
Jun 18, 2019 Jun 18, 2019

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I just installed Lightroom CC on my new laptop and the Undo button isn't showing up at the top right as it does on my old one (it's to the left of the Share button, separated by a vertical bar). I can't find a setting anywhere to show hidden toolbars. I can undo from the Edit menu or by pressing CTRL-Z, but I prefer the toolbar button. Any idea how to display the Undo/Redo toolbar?

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correct answers 1 Correct answer

Adobe Employee , May 12, 2020 May 12, 2020
This has been determined to be As-Designed behavior.  "We show these buttons whenever a multitouch-capable device is attached." - engineering.  If you are not seeing these buttons, you likely don't have your multi-touch device connected, 

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Adobe Employee ,
Jun 19, 2019 Jun 19, 2019

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Jean,

Please go to Help>System Info... and get us the installed Lightroom Version Number. 
Additionally, we will need your OS Version Number. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Aug 26, 2019 Aug 26, 2019

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Also disappeared, pls help.

Lightroom version: 2.4 [ 20190802-0905-45e6444 ] (Aug  2 2019)
NGL Version: 1.10.0.4
Operating system: Windows 10
OS Version: 10.0 [18362]
Application architecture: x64
System architecture: x64
Computer model: Gigabyte Technology Co., Ltd. Z170X-UD5 / Intel(R) Core(TM) i7-6700K CPU @ 4.00GHz
Logical processor count: 8
Processor speed: 4.0 GHz
Built-in memory: 16337.9 MB
Real memory available to Lightroom: 16337.9 MB
Real memory used by Lightroom: 1450.2 MB (8.8%)
Virtual memory used by Lightroom: 2194.5 MB
Memory cache size: 1828.4 MB
Internal Camera Raw version: 11.4 [ 274 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 825MB / 8168MB (10%)
Camera Raw real memory: 826MB / 16337MB (5%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info: DirectX: NVIDIA GeForce GTX 970 (26.21.14.3602) - 4 GB

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LEGEND ,
Apr 07, 2020 Apr 07, 2020

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I have the same issue.  I am a new user and the undo/redo buttons were there for the first few days, then they disappeared.  Please help.

Lightroom version: 3.2 [ 20200204-0604-bc5e360 ] (Feb  4 2020)
NGL Version: 1.14.0.16
Operating system: Windows 10
OS Version: 10.0 [18363]
Application architecture: x64
System architecture: x64
Computer model: Dell Inc. Inspiron 7373 / Intel(R) Core(TM) i5-8250U CPU @ 1.60GHz
Logical processor count: 8
Processor speed: 1.8 GHz
Built-in memory: 8026.1 MB
Real memory available to Lightroom: 8026.1 MB
Real memory used by Lightroom: 1708.3 MB (21.2%)
Virtual memory used by Lightroom: 1831.4 MB
Memory cache size: 1609.3 MB
Internal Camera Raw version: 12.2 [ 385 ]
Maximum thread count used by Camera Raw: 5
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 549MB / 4013MB (13%)
Camera Raw real memory: 550MB / 8026MB (6%)
System DPI setting: 96 DPI
Desktop composition enabled: Yes
Displays: 1) 1920x1080, 2) 1920x1080
Input types: Multitouch: No, Integrated touch: No, Integrated pen: Yes, External touch: No, External pen: No, Keyboard: Yes

Graphics Processor Info: DirectX: Intel(R) UHD Graphics 620 (23.20.16.4973)
Graphics Processor Detail: loaded: Yes, supported: Yes, compute: No, init: I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, wl: No, bl: No
OS Media Capability: true

Application Folder: C:\Program Files\Adobe\Adobe Lightroom CC
Settings Folder: C:\Users\claud\AppData\Roaming\Adobe\Lightroom CC
Library Folder: C:\Users\claud\AppData\Local\Adobe\Lightroom CC\Data

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Adobe Community Professional ,
Apr 10, 2020 Apr 10, 2020

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I'd love to see a screenshot of these undo buttons, as I've never seen them on the desktop. They are on mobile though.
-------------------------------------
The Lightroom Queen - Author of the Lightroom Missing FAQ & Edit Like a Pro books.

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Adobe Employee ,
Apr 10, 2020 Apr 10, 2020

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I can see them on Windows but not Mac. I will log a bug for it. 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
May 12, 2020 May 12, 2020

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Just a quick question here. For those of you who saw this and then saw it disappear, do you have a tablet attached?
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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Adobe Employee ,
May 12, 2020 May 12, 2020

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This has been determined to be As-Designed behavior. 
"We show these buttons whenever a multitouch-capable device is attached." - engineering. 

If you are not seeing these buttons, you likely don't have your multi-touch device connected, 
Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
Jul 21, 2020 Jul 21, 2020

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I have the same problem. My undo/redo button on my desktop has disappeared.
Please help.

I have:
Lightroom-versie: 3.3 X64 [ 20200611-1039-7df19f1 ] (Jun 11 2020)
NGL-versie: 1.17.0.35
WF-versie: 2.3 developer
Besturingssysteem: Windows 10
Versie besturingssysteem: 10.0 [18363]
Toepassingsarchitectuur: x64
Systeemarchitectuur: x64
Computermodel: Paradigit System Product Name / Intel(R) Core(TM) i5-2400 CPU @ 3.10GHz
Aantal logische processors: 4
Processorsnelheid: 3,1 GHz
Ingebouwd geheugen: 4077,2 MB
Beschikbaar fysiek geheugen voor Lightroom: 4077,2 MB
Fysiek geheugen gebruikt door Lightroom: 403,0 MB (9,8%)
Virtueel geheugen gebruikt door Lightroom: 3410,1 MB
Cachegeheugengrootte: 580,4 MB
Interne Camera Raw-versie: 12.3 [ 493 ]
Maximumaantal door Camera Raw gebruikte threads: 3
Camera Raw SIMD-optimalisatie: SSE2,AVX
Virtueel geheugen Camera Raw: 1303MB / 2038MB (63%)
Fysiek geheugen Camera Raw: 1305MB / 4077MB (32%)
Dpi-instelling systeem: 96 dpi
Bureaubladcompositie ingeschakeld: Ja
Schermen: 1) 1920x1080
Invoertypen: Multi-aanraking: Nee, Geïntegreerde aanraking: Nee, Geïntegreerde pen: Nee, Externe aanraking: Nee, Externe pen: Nee, Toetsenbord: Nee

GPU-info: DirectX: NVIDIA GeForce GT 430 (23.21.13.9135) - 969 MB
GPU-details: geladen: Ja, ondersteund: Ja, berekening: Nee, init: I2_GPU2, hard: fail_cached_sanity_test, soft: not_checked, wl: Nee, bl: Nee
Mediamogelijkheden van het besturingssysteem: true

Application folder: C:\Program Files\Adobe\Adobe Lightroom CC


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New Here ,
Jan 10, 2021 Jan 10, 2021

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Hello, 

Was there a solution to this, I have the same issue. It's really frustrating

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LEGEND ,
Jan 19, 2021 Jan 19, 2021

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I have a new laptop and the undo button is not there either.  I've always had it on my past laptop which does have a touch screen.  My new one does not.  It doesn't seem that that should matter as an undo button would benefit anyone on a laptop versus having to go to edit to undo a step.  

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LEGEND ,
Jan 19, 2021 Jan 19, 2021

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I had a laptop with a touch screen and just bought a laptop without one.  It really isn't acceptable if it depends on having a touch screen to have this valuable button.  Being able to undo and redo quickly are important. 

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LEGEND ,
May 09, 2021 May 09, 2021

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Hi, did anyone have this issue resolved? My undo button has disappeared! It was always there until this week and now it's just gone?! Hope someone can help as it is quite frustrating when trying to edit. Using a laptop, no tablet attached. Thanks!

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Adobe Employee ,
May 10, 2021 May 10, 2021

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The Undo button is only available on touch interface devices. If your laptop does not have a touch screen, you will not see it.   Please see the official answer at the top of the thread. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products

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LEGEND ,
May 10, 2021 May 10, 2021

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That's strange.. Why did I have it for months then? Literally ever since I've had Lightroom CC. Same laptop, no touch screen interface. 

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