P: Video edits are not exporting

[Rachel Victor290169657dj2]

I have been trying for hours to export / save my edited videos from Lightroom app on my iPhone. Every single time the video is just exporting as it was originally before I edited it. I have tried so many suggestions on other message boards such as making sure I am not ticking 'original' when exporting. Nothing and I mean nothing is working. I am so frustrated and feel like giving up. Please someone help me. I have taken a screen shot from with the app (where you can see the colour adjustment) and then a screenshot of the exported video where the edit has not been saved. Please help. 

 

 

[leigh34571282fy8e]

Hi all hope can help, once I have edited a photo small clips, when I save to photos folder it doesn't play our show any seconds of clip? Can play while editing any thoughts. 

[leigh34571282fy8e]

Is there a update on this, when I export the video saves to photos on iPhone but when playing it doesn't do anything as there is no time it's 0secs

[Charlie.D]

Moving this from Discussions to Bugs, and setting to Acknowledged.

The issue I can reproduce is that one applies a trim to a video in Crop mode, and then tries 'Save copy to device' and this saves a video that is 0:00 in length.  I have reported this bug w/steps to the developers.

While waiting for a fix, the workaround I suggest is: after making desired edits, back out of edit mode to grid view, and then export the video.  This action saves the edits and applies them to the video so that the video can be correctly exported.

If there is some other video export issue users here are seeing, please speak up and please shared clear steps to reproduce, share a screen recording, etc.  

Thank you all for taking the time to report this issue so that it can be fixed!

[paulo34601441pf87]

I tried some os the workaroung suggested, but still having the bug, a 0:00 video saved...
Is that any ETA for this bug solution?

[Amanda34620464zwry]

Im super confused because I've seen someone else post this same problem and they said they never got an answer and I've tried the chat support and got transferred four times and received the message they were "reviewing my account" 4 times and then never heard back so it seems like a scam? I have a paid subscription so does Adobe not have to provide help or what? My videos are exporting as zero seconds long on mobile when they're longer is this fixable if not Can an employee please give me a response??

[Charlie.D]

Hi All

Quick update -- developers have identified a fix that will ship in the next app update later this month.  

[John34645523f735]

So you're charging for an app that doesn't fcking work at all despite you being a quarter trillion dollar company? Refund my account. 

[default6z4xl85h9ee5]

Same issue! Fix the problem!

[default6z4xl85h9ee5]

The end of the month??? You realize people's entire businesses run off of this program right? 

[Mihai260219295byx]

Guys, I had the same issue several times and I thought we are being "pushed" in using Premiere Rush Premium.

Somehow I managed to get the export done with the Edits applied.

I just applied the settings and did not crop/trim the video anymore and then it worked. I will trim it in Photos app.

Hope this helps.

[jenna35402312j8mt]

I just updated my account today as well. And I'm experiencing all the same things. I can't save the edit videos. I will be canceling the subscription. Waste of money. 

[Rikk Flohr: Photography]

Greetings all,

Updates for Adobe Lightroom Mobile products have been released.  The February 2024 updates contain a fix for this issue. 

Updates will be available via the Apple App Store, Google Play Store, and the Galaxy App Store. Note: it can take several days for some customers to receive a notification of an available update via their App Store.

Thank you for your patience.

[cmgap]

Thanks for the update on this issue!

[paulo34601441pf87]

The fun part is that my App is exporting videos correctly, but I haven't even updated to the 2024 jan version. 
So it might be a "backend" issue, or some update made on OTA (over the air).

At least it's working now, tks

[Adrian Borek]

Hello, I am sorry, but the issue is still existing. I made sure that I have the latest version also I deleted and downloaded the app again. Also I have the latest version of iOS. 

[Charlie.D]

Hello @Adrian Borek 

I cannot immediately reproduce any video export trouble on the latest app update, version 9.2

Can you share more info that might help us reproduce the problem you see, so we can debug it?
- is there something special about the source video?  (is it very long, very short, or some unusual file format?)

- what kinds of edits do you have applied?

- are you able to export the original?

[L357832418lww]

I am still having the issue-

[Spencer36636984m6yf]

I am having the same issue and I have updated the app and tried every workaround suggested and the app will still not export the edited version. How can I get this fixed?

[Charlie.D]

@Spencer36636984m6yf 

The original issue above has been fixed, where videos with trimmed playback lengths were not exporting well.  

Can you elaborate on specific steps you use to see the issue?  Or can you share a screen recording of the failure?

Was the original video recently imported, or are you editing a video that is synced from Lightroom's cloud storage?

Does this happen with any video you import?  Does this happen with specific edits, or even happen when no edits are applied?

I cannot immediately reproduce on my own iOS 17.4 iPhone with LR iOS 9.2.1 installed, so it would help a lot if you can share specific info

[erika36717728zmc0]

It still doesn't work for me. My videos aren't saving/exporting with my edits. What's the point of subscribing to premium if this doesn't work??

[Charlie.D]

@erika36717728zmc0 

More info would help.  Are you saying your videos do not export at all?  Or they export, but without edits?

Please try: Export As.. and choose MP4, not Original.  When saving as MP4, edits should show.

If videos do not export at all, please answer some questions: 

Are you updated to the latest Lightroom app version?

What device and operating system version are you using?  

Are you able to reproduce this problem with an unedited video you just imported from your camera roll?

[Lalitpat34439824kign]

I also found this issue even I've tried to export edited video. My LR app is latest version with iOS 17.3.1

I also tried to export as .MP4 but the exported video still my original video. Pls help to fix this issue asap.

[Julie Lo]

I am also having the same issue! Upon researching i found this threat. Its May 2024 and still having this issue. I never had this problem before! This is for the mobile version.

[Ginger.P]

I'm using Lightroom on my Mac laptop. The edits to the video (originally shot on iPhone) still don't export. And yes, I'm exporting as MP4; the edits aren't there. That's very frustrating.