P: When editing a "Enhanced" photo with Super resolution in the mobile app

0 Votes
Explorer ,
Jul 14, 2021 Jul 14, 2021

Copy link to clipboard

Copied

Steps to reproduce:

 

1. Original resolution: 7952 x 5304

2. Enhance the photo including super resolution

3. New DNG with resolution 15904 x 10608

4. Open the DNG on iOS mobile Lightroom app. Resolution says 15904 x 10608

5. Make an edit in iOS app. It can be a light change.

6. The resolution of the photo in both the iOS app and the desktop changes to 7952 x 5304

7. If you now export the photo, the resolution of the export is 7952 x 5304

8. Make an edit in Desktop app, the resolution changes back to 15904 x 10608 in both desktop and iOS

 

Bug Fixed
TOPICS
iPadOS , macOS , Windows

Views

952

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Dec 13, 2021 Dec 13, 2021
Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store.    Note:  You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ]) For Mobile downloads, it may take several days for the update to appear in your respective App Stores.   Thank you for your patience. 
Status Fixed

Votes

Translate

Translate
8 Comments
Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

Copy link to clipboard

Copied

A few questions for you:

Step 7: From where are you exporting? 

Lightroom Desktop (Please go to Help>System Info… and get us the exact installed version number of your software. )

Lightroom Mobile: Version number?

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Jul 14, 2021 Jul 14, 2021

Copy link to clipboard

Copied

Step 7 is exporting from desktop lightroom.

Lightroom desktop version 4.3 x64 [ 20210526-1005-d4527c2 ] (May 26 2021)

Lightroom iOS: v 6.3.0 EC9ADC/56

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Jul 14, 2021 Jul 14, 2021

Copy link to clipboard

Copied

Thanks Stephan - I can reproduce what you are seeing and agree it is a bug. I just have to figure out if it is Mobile Client/Cloud or Desktop!  

Rikk Flohr - Customer Advocacy: Adobe Photography Products

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 13, 2021 Aug 13, 2021

Copy link to clipboard

Copied

Any chance of a fix for this? One other scenario I have found is that if I switch between different saved versions of the image, the dimensions change back to the non super resolution dimensions. I need to recrop the image to get the double resolution back.

Votes

Translate

Translate

Report

Report
Explorer ,
Aug 13, 2021 Aug 13, 2021

Copy link to clipboard

Copied

Votes

Translate

Translate

Report

Report
Community Beginner ,
Aug 23, 2021 Aug 23, 2021

Copy link to clipboard

Copied

Hi all, I spent half an hour today trying to figure out what was going on when I tried to export a post-super resolution image from iPad Pro 2021 and then found this thread explaining it. Just wanted to flag that with the latest updates as of 23 Aug I'm still having the same issue. 

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Nov 12, 2021 Nov 12, 2021

Copy link to clipboard

Copied

Updating status

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Acknowledged

Votes

Translate

Translate

Report

Report
Adobe Employee ,
Dec 13, 2021 Dec 13, 2021

Copy link to clipboard

Copied

LATEST

Updates to the Adobe Photography Products were released today and contain a fix for this issue. Please install the update via your Creative Cloud Desktop App or your respective App Store. 

 

Note: 

You may need to refresh the Creative Cloud App for desktop software to show an update available.  ([Ctrl/Cmd]+[Alt/Opt]+ [ R ])

For Mobile downloads, it may take several days for the update to appear in your respective App Stores.

 

Thank you for your patience. 

Rikk Flohr - Customer Advocacy: Adobe Photography Products
Bug Fixed

Votes

Translate

Translate

Report

Report