P: (Windows) Crash: (8700068)

[Kevin322208387qrt]

is anyone else Lightroom crashing app crashing ?

[Kevin322208387qrt]

How do I fix it ?

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum, and we find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? 

[Kevin322208387qrt]

 

[Kevin322208387qrt]

This below is the report I sent out every other app is working besides Lightroom 

[Rikk Flohr: Photography]

I am not finding it on this end yet.

Please go to Help>System Info… and provide us with your software's exact installed version number. 

Could you send another report with the text "Special Request" in the description?

[Kevin322208387qrt]

I last update i installed was the  6.5 version 

[Rikk Flohr: Photography]

I found the latest crash report. Thank you. We will review this. 

[Kevin322208387qrt]

Yes sir please keep me updated

[Rikk Flohr: Photography]

moving status to investigate - assigning bug number

[Rikk Flohr: Photography]

Any updates will come via this thread, unless an engineer needs specific data/logs from you. 

[Kevin322208387qrt]

Yes sir

[Kevin322208387qrt]

Any updates ? 

[Kevin322208387qrt]

Any updates , or help because I still can't use Lightroom that message still pops up ???

[Rikk Flohr: Photography]

Greetings all,

Updates for the Adobe Photography Products have been released.  The December 2023 updates contain an update for this issue. 

If you do not see the update in your Creative Cloud Application, you can refresh it by hitting [Ctrl/Cmd]+[Alt/Opt]+[ R ].

Note: It may take up to 24 hours for your update to be available in your Creative Cloud app.

Thank you for your patience.