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Participating Frequently
Oct 26, 2021 10:47 PM UTC
Answered

P:(Windows Only): Select Subject or Select Sky: Error message "Something went wrong"

With the new update, when using  Select Sky or Select Subject, i get an unexpected error message saying something went wrong and the request could not be completed.

simonsaithCorrect answer
Adobe Employee
Oct 27, 2021 8:49 PM UTC

Please follow https://www.intel.com/content/www/us/en/download/19344/intel-graphics-windows-dch-drivers.html?wapkw... for your Intel GPU. The version of the Intel GPU driver that you have is pretty old.

495 replies

Rikk Flohr-Retired
Adobe Employee
Oct 27, 2021 12:16 PM UTC

Please go to Help>System Info… and get us the exact installed version number of your software. 

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Rikk Flohr: Adobe Photography Org
Ferdie Muller
Participant
Nov 4, 2021 3:54 PM UTC

Lightroom Classic version: 11.0 [ 202110120910-0bccc70d ]
License: Creative Cloud
Language setting: en
Operating system: Windows 10 - Business Edition
Version: 10.0.19043
Application architecture: x64
System architecture: x64
Logical processor count: 4
Processor speed: 3,0GHz
SqLite Version: 3.36.0
Built-in memory: 8089,7 MB
Real memory available to Lightroom: 8089,7 MB
Real memory used by Lightroom: 1640,5 MB (20,2%)
Virtual memory used by Lightroom: 1735,6 MB
GDI objects count: 823
USER objects count: 3076
Process handles count: 1768
Memory cache size: 0,0MB
Internal Camera Raw version: 14.0 [ 950 ]
Maximum thread count used by Camera Raw: 3
Camera Raw SIMD optimization: SSE2,AVX,AVX2
Camera Raw virtual memory: 174MB / 4044MB (4%)
Camera Raw real memory: 223MB / 8089MB (2%)
System DPI setting: 120 DPI
Desktop composition enabled: Yes
Displays: 1) 1680x1050
Input types: Multitouch: No, Integrated touch: No, Integrated pen: No, External touch: No, External pen: No, Keyboard: No

Graphics Processor Info:
DirectX: Intel(R) HD Graphics 630 (21.20.16.4565)

 

Application folder: C:\Program Files\Adobe\Adobe Lightroom Classic
Library Path: C:\Users\Windows Pc\Pictures\Lightroom\Lightroom Catalog-4-v10-v11.lrcat
Settings Folder: C:\Users\Windows Pc\AppData\Roaming\Adobe\Lightroom

Installed Plugins:
1) AdobeStock
2) Facebook
3) Flickr
4) Imagenomic Portraiture 3
5) Nikon Tether Plugin

Config.lua flags: None

Adapter #1: Vendor : 8086
Device : 5912
Subsystem : 11751025
Revision : 4
Video Memory : 128
Adapter #2: Vendor : 1414
Device : 8c
Subsystem : 0
Revision : 0
Video Memory : 0
AudioDeviceIOBlockSize: 1024
AudioDeviceName: $$$/dvaaudiodevice/SystemDefaultAndEffectiveDeviceName=System Default - AAA (Intel(R) Display Audio)#{comment}DVAAU-4201250: Open the audio hardware preferences page.
AudioDeviceNumberOfChannels: 2
AudioDeviceSampleRate: 48000
Build: LR5x38
Direct2DEnabled: false
GL_ACCUM_ALPHA_BITS: 16
GL_ACCUM_BLUE_BITS: 16
GL_ACCUM_GREEN_BITS: 16
GL_ACCUM_RED_BITS: 16
GL_ALPHA_BITS: 8
GL_BLUE_BITS: 8
GL_DEPTH_BITS: 24
GL_GREEN_BITS: 8
GL_MAX_3D_TEXTURE_SIZE: 2048
GL_MAX_TEXTURE_SIZE: 16384
GL_MAX_TEXTURE_UNITS: 8
GL_MAX_VIEWPORT_DIMS: 16384,16384
GL_RED_BITS: 8
GL_RENDERER: Intel(R) HD Graphics 630
GL_SHADING_LANGUAGE_VERSION: 4.40 - Build 21.20.16.4565
GL_STENCIL_BITS: 8
GL_VENDOR: Intel
GL_VERSION: 4.4.0 - Build 21.20.16.4565
GPUDeviceEnabled: false
OGLEnabled: true
GL_EXTENSIONS: GL_3DFX_texture_compression_FXT1 GL_AMD_depth_clamp_separate GL_AMD_vertex_shader_layer GL_AMD_vertex_shader_viewport_index GL_ARB_ES2_compatibility GL_ARB_ES3_compatibility GL_ARB_arrays_of_arrays GL_ARB_base_instance GL_ARB_bindless_texture GL_ARB_blend_func_extended GL_ARB_buffer_storage GL_ARB_cl_event GL_ARB_clear_buffer_object GL_ARB_clear_texture GL_ARB_clip_control GL_ARB_color_buffer_float GL_ARB_compatibility GL_ARB_compressed_texture_pixel_storage GL_ARB_compute_shader GL_ARB_conservative_depth GL_ARB_copy_buffer GL_ARB_copy_image GL_ARB_debug_output GL_ARB_depth_buffer_float GL_ARB_depth_clamp GL_ARB_depth_texture GL_ARB_derivative_control GL_ARB_draw_buffers GL_ARB_draw_buffers_blend GL_ARB_draw_elements_base_vertex GL_ARB_draw_indirect GL_ARB_draw_instanced GL_ARB_enhanced_layouts GL_ARB_explicit_attrib_location GL_ARB_explicit_uniform_location GL_ARB_fragment_coord_conventions GL_ARB_fragment_layer_viewport GL_ARB_fragment_program GL_ARB_fragment_program_shadow GL_ARB_fragment_shader GL_ARB_fragment_shader_interlock GL_ARB_framebuffer_no_attachments GL_ARB_framebuffer_object GL_ARB_framebuffer_sRGB GL_ARB_geometry_shader4 GL_ARB_get_program_binary GL_ARB_gpu_shader5 GL_ARB_gpu_shader_fp64 GL_ARB_half_float_pixel GL_ARB_half_float_vertex GL_ARB_indirect_parameters GL_ARB_instanced_arrays GL_ARB_internalformat_query GL_ARB_internalformat_query2 GL_ARB_invalidate_subdata GL_ARB_map_buffer_alignment GL_ARB_map_buffer_range GL_ARB_multi_bind GL_ARB_multi_draw_indirect GL_ARB_multisample GL_ARB_multitexture GL_ARB_occlusion_query GL_ARB_occlusion_query2 GL_ARB_pixel_buffer_object GL_ARB_point_parameters GL_ARB_point_sprite GL_ARB_post_depth_coverage GL_ARB_program_interface_query GL_ARB_provoking_vertex GL_ARB_query_buffer_object GL_ARB_robust_buffer_access_behavior GL_ARB_robustness GL_ARB_robustness_isolation GL_ARB_sample_shading GL_ARB_sampler_objects GL_ARB_seamless_cube_map GL_ARB_seamless_cubemap_per_texture 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Participating Frequently
Oct 26, 2021 11:30 PM UTC

Today I updated to the new Lightroom CC version with the new masking options. Regardless of the photo selected I continually get an error message that "Something went wrong" and "There was an unexpected error and your request could not be completed"

 

Anyone else having this issue? Is there a fix to this?

 

Screenshot of error message attached.

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Known Participant
Oct 27, 2021 3:26 AM UTC

Same here. Using desktop and selecting sky causes a crash on my Mac version. Using it on mobile does work but sometimes crashes the mobile app. Adobe needs to fix this asap

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robertf20639707
Participant
Oct 29, 2021 12:04 PM UTC

I'm also seeing the same error occurring with all pictures. Current Windows-10 system with Intel integrated graphics, latest driver is installed.

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