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7 days trial period doesn't work

New Here ,
Oct 27, 2022 Oct 27, 2022

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I have a trial version but it does not work on my phone. I am logged in with the trial account and have tried everything like re downloading the app etc. But it keep saying that I need a trial version again. I already have one, but the system doesn't recognize it probabaly.

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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did you install the cc mobile app?

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New Here ,
Oct 27, 2022 Oct 27, 2022

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Just the Adobe Lightroom app from the Google Play Store

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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install the cc mobile app and sign in.  then check your mobile subscriptions .

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New Here ,
Oct 27, 2022 Oct 27, 2022

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I installed it but I cant see any subscriptons and it says that I only have 2gb of storage. While when I log in online it shows that I do have the trial subscription.

 

I don't get it

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Community Expert ,
Oct 27, 2022 Oct 27, 2022

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sign out and then sign back in to your mobile cc app using the same id used to confirm your online subscription.

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New Here ,
Oct 28, 2022 Oct 28, 2022

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doesn't work

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