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Accessing local Lightroom Mobile iOS files after losing Adobe Cloud access

New Here ,
Oct 13, 2021 Oct 13, 2021

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I lost corporate access to my Adobe Cloud account, but I can tell that my Lightroom Mobile app still locally stores my pictures, as it's taking 7GB of my iPhone's storage. If I log in with another account, these pictures are not shown in app, so I would like to know how to access them otherwise. Thanks

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Adobe Employee ,
Oct 13, 2021 Oct 13, 2021

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If you cannot access your account any longer but you know the photos are still inside the app on your device, try using iTunes or Mac OS Finder to copy out the photos from your Lightroom app.  See this page: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.htm... 

 

When you find the "Originals" folder on your device that has all your photos, copy those to your computer.

 

I hope this helps a bit

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New Here ,
Oct 14, 2021 Oct 14, 2021

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Thank you, Charles. I started transferring my files, but the process stops every time around 1/3 of the files. I have tried different cables and USB ports, restarting the computer and phone, OSX and windows, but nothing has worked so far. 

lsrodrigues_0-1634218338662.png

 

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Adobe Employee ,
Oct 17, 2021 Oct 17, 2021

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Hello @lsrodrigues 

If Apple file sharing is broken, this is a problem outside of our control.  I recommend updating all iOS, Mac OS or iTunes software and trying again!

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Participant ,
Oct 24, 2021 Oct 24, 2021

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Several third party apps offer deeper access to iPhone files than Finder does. This doesn't always work: files can "be in use" or have the wrong permissions, so they can't be transferred. This might be a deliberate protective measure to keep you from getting the files when you're not paying for a plan. Purchasing a single month of the Adobe Photography plan can be less of a hassle, if you remember to cancel in time.

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Adobe Employee ,
Oct 24, 2021 Oct 24, 2021

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"This might be a deliberate protective measure to keep you from getting the files when you're not paying for a plan."

 

FWIW, Lightroom iOS is not engineered to function this way.  Usually Finder or iTunes file sharing should work just fine to access photos inside Lightroom's local app cache.  I wonder if a fill device backup and restore might help with this file access problem.

 

Also, yes, there are other tools which can provide more enhanced access to your device.  I will not list them here as Adobe does not endorse any 3rd party app for this.

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Participant ,
Oct 24, 2021 Oct 24, 2021

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Lightroom iOS is doing a lot of things it's probably not "engineered to do". I recently discovered 8Gb of DNG's I deleted over the years, stored in local file storage. Found 6Gb on my girlfriends phone, ranging back to 2017. We both have HDR duplicates all the time, just as much as files that go missing while processing.

 

And as for transferring DNG's: I've found many DNG's that can't be transferred using apps in any way. I'm not saying you're flagging them as "in use" or locked on purpose, but if an engineer would have discovered that as a methode to keep fremium clients from getting raw files, you'd never admit to it publicly either 🙂

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Adobe Community Professional ,
Oct 21, 2021 Oct 21, 2021

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You could possibly try the Lightroom Downloader tool also, you may still be able to access your account that way and download your photos from there.

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