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Rodrigo Eichmann
Participant
June 21, 2020
Question

Activated subscription on iPhone and still don’t have premium

  • June 21, 2020
  • 2 replies
  • 246 views

I paid for the lightroom premium resources at the App Store and can't unlock it. This already happened the last month and I lost my money and couldn't use the app. 

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2 replies

greule
greule
Inspiring
June 22, 2020

Could you please double check again. Your account should be working now. -Guido/ Lr Mobile QE

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
June 22, 2020

Did you pay for the upgrade with the same account information? Did you try signing out of Lightroom and then signing back in? If you still can't get it to work with this you should contact customer care. https://helpx.adobe.com/contact.html

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