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Add Photos option is greyed out Lightroom 4.2

New Here ,
Apr 12, 2021 Apr 12, 2021

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I can't add photos to Lightroom cc the feature is grayed out for me. If you have any solution for this issue please tell me. Screenshot (9).png

 

{Edited the thread title}

TOPICS
Bug, How to, Import and share, Problem or error, Sync, Windows

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Adobe Employee ,
Apr 12, 2021 Apr 12, 2021

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Hi there,

 

Sorry that you cannot add images to Lightroom desktop as the "Add images" menu in grayed out.

 

Which exact version of Lightroom desktop are you using? Check under Help> System info.

 

To troubleshoot the issue, would you mind checking out the steps mentioned in this article https://community.adobe.com/t5/lightroom/cannot-add-images-in-lightroom-desktop-and-the-library-is-b... 

 

Let us know if that helps.

 

Thanks,

Akash

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New Here ,
Apr 12, 2021 Apr 12, 2021

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I'm runing lightroom version 4.2

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Adobe Employee ,
Apr 15, 2021 Apr 15, 2021

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Could you please confirm your account status by going to www.adobe.com and logging in with your Adobe ID. Click on "Manage your Account" under your name.   Make certain you are showing an active account and that your expiration date has not passed.  

 

~Akash

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