Adobe account migrated to enterprise but my cloud files did not move with it.

[Blackburd_TX]

I have a creative cloud account that was purchased by my IT department. 

Recently this account was renewed.

Today I logged in and it asked me if I wanted to log into a corporate profile or a personal profile. Having no context for what this means, and not wanting everyone in the corperation to have my files in their cloud,  I chose personal.

Now my cloud documents are on a personal account that has no access to the applications that are a part of the paid plan. The account is also 40GB over cloud storage quota. (65GB of 20GB).

I tried to contact Adobe support but recived a message that they will not help me because a person at my corperation has been designated as the only contact for support.

I need my files migrated to the corperation managed side of cloud storage. How do I do this? 

[Blackburd_TX]

I made it to the web chat spent 40 minutes, was transfered three times and hung up on twice. 

Harshita -> Virat -> Jaskaran (hung up on me twice)

[PeterB2]

Let me see if I can help you here.  Will contact you privately with some additional info.

-Peter

[kevinmtmt]

Hi, I'm sorry to update this post but I'm stuck with the same issue with my subscription coming to an end in 2 days.

I've contacted the support three times but nobody was able to understand what it was about.

[Blackburd_TX]

You will need individual help from an Adobe rep to move your files over on their side. 

[Blackburd_TX]

Issue was solved by PeterB2. Thank you very much!