Adobe Lightroom keeps crashing after launch.

[Guest]

Hello, 

Got a full subscription. Adobe Lightroom crashes on the desktop without a notice right after the app is opened.

The problem has been preserving for almost a month. Reinstalling doesn't work. No problems with hardware. Windows 11. Other apps work well.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

[Guest]

Hi Rikk,

There were no any crash dialogs, just dissapearing of the program. Adobe Lightroom desktop version works just perfectly fine.

Kind regards,

Maksim

[Rikk Flohr: Photography]

I am confused by your answer. You've posted in the Lightroom Ecosystem forum and now say that it is working fine. Are you perhaps talking about Lightroom Classic?

Please go to Help>System Info… and get us the exact installed version number of your software that is crashing. 

[Guest]

Let me explain from the blank sheet.

There are two versions of Adobe Lightroom: 1. Lightroom Cloud 2. Lightroom  Classic (desktop version, here's the misunderstanding I guess). Lightroom  Classic works perfect along with the other apps that I have in the Creative Cloud. Lightroom cloud-based version is constantly crashes on desktop without any messages - literally dissapears. It has been happening almost for a month, so I'm forced ro use Classic version.

I've got the latest versions of Lightroom Cloud (5.0) and Lightroom Classic (11.0.1). If you need logs I will gladly provide it, just guide me where I can find 'em.

Thank you.

System specs:

MB: MSI MEG Z390 ACE

PROC: Intel Core i9-9900K

GPU: nVidia GeForce RTX3080 ti EVGA ULTRA GAMING

RAM: G.Skill Trident F4000-C19-8GTZKK

SSD: 2Tb SSD WD Black SN750

WIN11 LATEST

[Guest]

Ok, too many "experts" here that can't even understand a thing.

I solved this problem. This is GPU related issue, as I wrote down in specs I have 3080 ti with game drivers on board (Win 11). To avoid crashings all we need just to turn off the GPU in settings. Too simple.

I hope Adobe will fix this issue cause it's been for too long and I hope my topic will help a lot for those who spend tons of time searching pointless forum threads.

Kind regards,

Maksim

[javierlea]

Nice solution, I have same trouble and graphic card, so it would work for me, but How can I cahnge this configutation tip if LRC crashes just before I can aschieve the configuration menu?
I would thank a suggestion 🙂

[Guest]

Exactly. All you need after launching AL as swiftly as possible go to Preferences and turn off the GPU.

If it didn't work for you, I believe there is a config file where you can change this value.

Kind regards,

Maksim

[grahamd75767500]

This didn't work for me. I've turned it off. Still crashes on startup. I've ran the Adobe CC cleaner too, wiping everything and doing a clean install of Adobe again. Same problem. I can't get into Lightroom at all. Very very frustrating.

[Rikk Flohr: Photography]

We’ve reviewed the email address you use with this forum and find no crash reports in our system.

Did you see a crash dialog?

Do you use a different email address when filling out the crash report?

Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

[grahamd75767500]

Hi. Thanks for responding. This account is my adobe account and email. I've submitted multiple crash reports. Yes it's the adobe dialogue- "sorry an error occurred". I click send (or don't send) and it closes Lightroom. If I don't click either and leave the dialog open, I can use Lightroom, which makes the error extra annoying. 

[grahamd75767500]

I've sent another one, making sure to add my email to the workarounds field.

[grahamd75767500]

OK, I stumbled on the problem by searching for 0x80000003 on your forums. It appears that Lightroom will crash if MSI Afterburner is running in the background. That's a shame, but at least I know how to get it running now... close Afterburner.

[c74_photography]

same for me with lightroom classic. this is also my email I used

[Michi Masumi]

Ii am so frustrated, I am a Photography student with exams very soon and continually Lightroom CC keeps crashing, nothing is working, I have sent loads of reports included my email and still this is not working, why am I paying for the software that crashes as it launches and is causing me so much extreme stress. I cannot even export my personalised presets so that I can just work elsewhere. HELP please

I turned off CPU, re installed, restarted my laptop, cleaned it, checked for virus, and nothing is working

a very stressed student