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A
Anonymous
November 15, 2021
Question

Adobe Lightroom keeps crashing after launch.

  • November 15, 2021
  • 3 replies
  • 2333 views

Hello, 

Got a full subscription. Adobe Lightroom crashes on the desktop without a notice right after the app is opened.

The problem has been preserving for almost a month. Reinstalling doesn't work. No problems with hardware. Windows 11. Other apps work well.

This topic has been closed for replies.

3 replies

M
Michi Masumi
Participant
April 29, 2022

Ii am so frustrated, I am a Photography student with exams very soon and continually Lightroom CC keeps crashing, nothing is working, I have sent loads of reports included my email and still this is not working, why am I paying for the software that crashes as it launches and is causing me so much extreme stress. I cannot even export my personalised presets so that I can just work elsewhere. HELP please

 

I turned off CPU, re installed, restarted my laptop, cleaned it, checked for virus, and nothing is working

 

a very stressed student 

 

    A
    Anonymous
    December 17, 2021

    Ok, too many "experts" here that can't even understand a thing.

    I solved this problem. This is GPU related issue, as I wrote down in specs I have 3080 ti with game drivers on board (Win 11). To avoid crashings all we need just to turn off the GPU in settings. Too simple.

     

    I hope Adobe will fix this issue cause it's been for too long and I hope my topic will help a lot for those who spend tons of time searching pointless forum threads.

     

     

     

    Kind regards,

    Maksim

      J
      javierlea
      Participant
      January 21, 2022

      Nice solution, I have same trouble and graphic card, so it would work for me, but How can I cahnge this configutation tip if LRC crashes just before I can aschieve the configuration menu?
      I would thank a suggestion 🙂

      A
      Anonymous
      January 21, 2022

      Exactly. All you need after launching AL as swiftly as possible go to Preferences and turn off the GPU.

      If it didn't work for you, I believe there is a config file where you can change this value.

       

      Kind regards,

      Maksim

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      November 15, 2021

      We’ve reviewed the email address you use with this forum and find no crash reports in our system.

       

      Did you see a crash dialog?

      Do you use a different email address when filling out the crash report?

      Was the crash dialog Adobe’s? Microsoft’s? Apple’s?

      Rikk Flohr: Adobe Photography Org
      A
      Anonymous
      November 16, 2021

      Hi Rikk,

       

      There were no any crash dialogs, just dissapearing of the program. Adobe Lightroom desktop version works just perfectly fine.

       

      Kind regards,

      Maksim

      Rikk Flohr_Photography
      Community Manager
      Rikk Flohr_PhotographyCommunity Manager
      November 16, 2021

      I am confused by your answer. You've posted in the Lightroom Ecosystem forum and now say that it is working fine. Are you perhaps talking about Lightroom Classic?

       

      Please go to Help>System Info… and get us the exact installed version number of your software that is crashing. 

      Rikk Flohr: Adobe Photography Org
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