AI generative fill remove tool suddenly not working

[Stellan33464538e7u6]

As sated in title, when i use the ai generative remove tool in lightroom cc, it just stuck at 100% popup window and just lag and not responding...

[Sameer K]

Hey, @Stellan33464538e7u6. Welcome to the Lightroom Community. I'll help you figure this out. Please share the system info from Lightroom from Help > System info > Copy and paste into a text document > Upload and attach here.

Have you recently updated Lightroom or the Windows OS? Try using Lightroom Web (https://adobe.ly/40Dz11t) temporarily to check if the remove tool works as expected. Some other features won't be available on Lightroom Web. 

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

[Stellan33464538e7u6]

Hi thanks for the reply! Actually it should be Adobe Lightroom (cloud version) as I realize there's no more lightroom cc.

I did try to switch to using my mobile hotspot, and the ai generative removal tool just work!

My lightroom is already updated to latest version, not say recently like a few months ago version 8 i guess. Have not tried web version but will give a go later.

Here is the attach system info for your reference, many thanks!

[Claire H. · Accepted solution]

Hi @Stellan33464538e7u6, thank you for the update and system information. Since the Generative Remove tool works on a mobile hotspot but not on your regular Wi-Fi, the issue may be caused by a network restriction or a firewall blocking Lightroom’s access to Adobe’s cloud services. Let's try a few things:

1. Check your firewall or antivirus settings and ensure Lightroom has full internet access.

2. Switch your DNS to a public DNS like Google (8.8.8.8) or Cloudflare (1.1.1.1) to avoid ISP-level filtering.

3. Try the tool in Lightroom Web to see if it behaves differently. Let us know how that goes!

4. Make sure your GPU drivers are up-to-date.

5. Disable GPU acceleration in Lightroom’s preferences and test again.

Please let us know if any of these solutions help or if the issue persists. Thanks! ^CH

[Stellan33464538e7u6]

Hi Claire, it all works now, thanks for your tips and also Sameer's response too. Now its more clear its my network issues so i first try to change out all my wifi router's cables and fibre optic cable, it just suddenly worked! I guess changing out old and maybe faulty cables might solve issues and maybe i'm lucky too.