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Stellan33464538e7u6
Participant
October 9, 2025
Answered

AI generative fill remove tool suddenly not working

  • October 9, 2025
  • 1 reply
  • 470 views

As sated in title, when i use the ai generative remove tool in lightroom cc, it just stuck at 100% popup window and just lag and not responding...

Correct answer Claire H.

Hi @Stellan33464538e7u6, thank you for the update and system information. Since the Generative Remove tool works on a mobile hotspot but not on your regular Wi-Fi, the issue may be caused by a network restriction or a firewall blocking Lightroom’s access to Adobe’s cloud services. Let's try a few things:

1. Check your firewall or antivirus settings and ensure Lightroom has full internet access.

2. Switch your DNS to a public DNS like Google (8.8.8.8) or Cloudflare (1.1.1.1) to avoid ISP-level filtering.

3. Try the tool in Lightroom Web to see if it behaves differently. Let us know how that goes!

4. Make sure your GPU drivers are up-to-date.

5. Disable GPU acceleration in Lightroom’s preferences and test again.

Please let us know if any of these solutions help or if the issue persists. Thanks! ^CH

1 reply

Sameer K
Community Manager
Sameer KCommunity Manager
Community Manager
October 9, 2025

Hey, @Stellan33464538e7u6. Welcome to the Lightroom Community. I'll help you figure this out. Please share the system info from Lightroom from Help > System info > Copy and paste into a text document > Upload and attach here.

 

Have you recently updated Lightroom or the Windows OS? Try using Lightroom Web (https://adobe.ly/40Dz11t) temporarily to check if the remove tool works as expected. Some other features won't be available on Lightroom Web. 

 

Let me know how it goes. Thanks!

Sameer K

(Type '@' and type my name to mention me when you reply)

    S
    Stellan33464538e7u6Author
    Participant
    October 9, 2025

    Hi thanks for the reply! Actually it should be Adobe Lightroom (cloud version) as I realize there's no more lightroom cc.

    I did try to switch to using my mobile hotspot, and the ai generative removal tool just work!

     

    My lightroom is already updated to latest version, not say recently like a few months ago version 8 i guess. Have not tried web version but will give a go later.

     

    Here is the attach system info for your reference, many thanks!

    Claire H.
    Community Manager
    Claire H.Community ManagerCorrect answer
    Community Manager
    October 16, 2025

    Hi @Stellan33464538e7u6, thank you for the update and system information. Since the Generative Remove tool works on a mobile hotspot but not on your regular Wi-Fi, the issue may be caused by a network restriction or a firewall blocking Lightroom’s access to Adobe’s cloud services. Let's try a few things:

    1. Check your firewall or antivirus settings and ensure Lightroom has full internet access.

    2. Switch your DNS to a public DNS like Google (8.8.8.8) or Cloudflare (1.1.1.1) to avoid ISP-level filtering.

    3. Try the tool in Lightroom Web to see if it behaves differently. Let us know how that goes!

    4. Make sure your GPU drivers are up-to-date.

    5. Disable GPU acceleration in Lightroom’s preferences and test again.

    Please let us know if any of these solutions help or if the issue persists. Thanks! ^CH

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