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Natalihaid34443837al40
Participant
December 25, 2023
Question

Ajuda

  • December 25, 2023
  • 1 reply
  • 109 views

Eu tinha assinatura do Lightroom mas quando troquei de celular,  não consegui acessar minha assinatura. Cancelei e fui contratar novamente mas aparece que não é possível no momento. Alguém pode me ajudar?

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    1 reply

    F. McLion
    Community Expert
    F. McLionCommunity Expert
    Community Expert
    December 26, 2023

    I'm not sure what you exactly did. There's never a need, nor is it a good idea to cancel and get a new subscription because all your files are tied to an Adobe ID. If you change the ID due to a new subscription, that's an issue. If you cancelled and re-subscribed within the same ID, you're OK.

     

    However, only Adobe can help with account issues: https://helpx.adobe.com/contact.html

     

     

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