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eric priebe
eric priebe
Participant
December 25, 2019
Question

Album Won't Share to Adobe Portfolio

  • December 25, 2019
  • 2 replies
  • 3528 views

Hi all,

looking for some help as I am new to the Lightroom/Portfolio universe.

I have imported photos and according to Lightroom on my laptop everything is synced and backed up. So far I have successfully published two albums to my Portfoio web page. When trying to share the 3rd I get a message that reads "PHOTOS NOT SYNCED. Original photos must be synced to the cloud before publishing". 

 

I have checked each photo in the album individually and they all show as synced in their info section.

Some advice on how to move forward would be terrific. 

Thanking in advance.,

    This topic has been closed for replies.

    2 replies

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    February 8, 2020

    Sign in to your account at lightroom.adobe.com. Do you see your photos there?

    baghuis
    baghuis
    Participating Frequently
    February 9, 2020

    Hi, I have the exact same problem, for some months now. I want to add photos taken on my phone to an existing Portfolio album. The photos are synced from my phone to the cloud and available in LR CC on my laptop and online at lightroom.adobe.com. When I try to add the photos from LR CC to the potfolio album, I get the same error as OP above. From lightroom.adobe.com it works without error. (unfortunately sharing directly to portfolio from my phone is not supported, yet)

    Jim Wilde
    Community Expert
    Jim WildeCommunity Expert
    Community Expert
    February 9, 2020

    If you've added the new images to an existing album which has been sent to Portfolio, try updating the Portfolio site by logging into the Portfolio edit site and refreshing the Lightroom album from there, i.e. pull the new images into Portfolio, rather than trying to push them to Portfolio from the desktop app.

     

    1. Login at portfolio.adobe.com

    2. Click on "pages" at the top of the left-hand tools panel

    3. Then click on the "gear" icon for the album you want to refresh

    4. In the resulting drop-dowm menu, click on "Reset from Lightroom"

     

    Review the site, then back on the home page click on the "Update Live Site" button to republish your site.

      Jim Wilde
      Community Expert
      Jim WildeCommunity Expert
      Community Expert
      December 25, 2019

      Are the photos in the album smart previews (i.e. synced to the cloud from Lightroom Classic), which sounds a possibility? Images imported into any of the "cloudy" apps will always be uploaded as full resolution originals, so if they have synced it would be difficult to understand the error message.

      P
      paul77190
      Participant
      February 7, 2020

      Hello,

       

      I am seeing the same issue:

      Did you find the solution for this?

       

      Thank you!

       

      Paul

      eric priebe
      eric priebeAuthor
      Participant
      February 8, 2020

      Hi Paul,

       

      i ended up checking each photo in the album in question individually, to see if it had synced. And they all had.

       

      I ended up taking screenshots of what I had stored in the album, deleted it and recreated it from scratch. 

       

      It has worked ever since. My conclusion is that something was corrupted when creating the album. I did not re-sync any of the images yet is suddenly worked, so the syncing is not the 'real' problem. Hope that makes sense. 

       

       

      Eric

       

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