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A
adriapa5
Participating Frequently
August 16, 2019
Question

All photos has gone after LR update

  • August 16, 2019
  • 2 replies
  • 634 views

I need to work with LR and I can't because after the last LR mobile update, all photos has gone. Even it's not possible to add new photos. I check LR online and the photos are there but I couldn't add new photos neither. I saw several recent comments in this forum about the last LR update pops up this problem. Please, could you give me more info about this? Is it a LR problem?

Are you working on fixing it?

Thanks

This topic has been closed for replies.

2 replies

H
harrikaimio
Participant
August 18, 2019

I have exactly the same problem. LR 4.4, Pixel 2 with latest released Android. After updating to LR 4.4 no pictures are visible. Also importing new pictures to LR fails.

H
harrikaimio
Participant
August 19, 2019

Update: after clearing all LR data (Android settings->apps->Lightroom->storage->clear storage) LR started to work. This of course removes also ask pictures stored in LR locally but if they are synced to cloud it loads them back after after you log in again.

Some other observations: in my case importing images and showing albums did not work. However, e.g people view did show pictures of faces LR had found (but did not show the full pictures when clicking the faces) My guess is that the database upgrade after installing new version single failed.

A
adriapa5Author
Participating Frequently
August 19, 2019

Hi harrikaimio,

You have the same problem, so the problem isn't unknown for them. It isn't acceptable to clear the storage to see the photos since other issues still remain (import photos or see album didn't work).

Thanks for your message and hope they fix the problem asap

greule
greule
Inspiring
August 16, 2019

Hi Adriana. Could you try to re-sign-in via Lr Mobile setting with the adobe-id which you are using for this forum and let me know if the photos are back. Hope this helps - Guido/ Lr Mobile QE

A
adriapa5Author
Participating Frequently
August 16, 2019

Hi Greule,

I did it but it still doesn't work

greule
greule
Inspiring
August 16, 2019

Could you do me the favor an send us a diagnostic log which can be generated via Lr Mobils settings, and when you navigate to Help&Support just long-tab (for approx 3 sec) on the "Access our Support Forum" entry...which will generate a diagnostic log attached to your local mail client. In the meanwhile could you try to restart your device to see if that helps. Hope to get a clue from this.  - Guido

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