All Photos on Lightroom lost after update

[mackenziem98625747]

Hi,     

     I recently updated my Lightroom App and lost not only all of my pictures, but paid presets as well. Any suggestions on getting them back?

[Akash Sharma]

Hi mackenziem98625747,

Sorry that some of your paid presets and images in Lightroom app have gone missing after a recent app update.

We'd need some more info to effectively troubleshoot the problem further.

• Which version of Lightroom are you using and on which device are you using it?
• Did you update something on your device like an OS update or device reset that might've caused this issue?
• Are you able to access the missing content on Lightroom Web? Here's the URL to Lightroom web Photo Editor | Online Photoshop Lightroom , log in with your Adobe ID and password.

Thanks,

Akash