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sadief34742214
sadief34742214
Participant
July 18, 2019
Question

All pictures and presets gone - Lightroom on iOS

  • July 18, 2019
  • 4 replies
  • 530 views

I am assuming there was a recent iOs update because when I went to my app today, it required me to log in. When I did, it told me my trial had ended (i never signed up for anything and have been using since 10/2018) and now all my pictures (over 500) and presets are all gone. How do I recover them?

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    4 replies

    M
    memchenry1
    Participant
    November 2, 2019

    This has just happened to me. Was there an IOS update? My app looks completely different and now when I go to all photos it shows all photos on my camera roll instead of my edited Lightroom photo that I have been saving for the past year. 

    jordanmwa
    jordanmwa
    Participant
    July 21, 2019

    I have been musing Lightroom for more than two years and today it asked me to sign in and when I did, all my pics and presets were gone, just like you. Did you figure it out? I’m freaking out. I had like 300 pics and 30 presets on there.

    sadief34742214
    sadief34742214Author
    Participant
    July 21, 2019

    Nope. They never came back. And adobes “help service” told me they had no clue. That I needed a paid subscription. I’m so sorry. I was absolutely a mess too

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    July 19, 2019

    This really sounds like you logged back in with a different account. Is it possible that you were previously using Lightroom with different credentials?

    sadief34742214
    sadief34742214Author
    Participant
    July 19, 2019

    Nope. It’s the only account.

    Theresa J
    Community Expert
    Theresa JCommunity Expert
    Community Expert
    July 19, 2019

    Are you saying that you used Lightroom for free for almost a year? You never purchased a paid subscription?  If that is the case I am afraid your images are gone. A subscription gives you cloud storage. With a paid subscription your photos would be automatically uploaded to the cloud and safely stored there. I’m pretty sure with a free version of Lightroom they are stored with the app on your device.

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    July 18, 2019

    Hi Sadie,

    Sorry to hear that, let's make it right.

    Could you please sign in here and let us know if you're able to see the presets and images: Photo Editor | Online Photoshop Lightroom

    Could you please check if you're using the correct Adobe ID?

    Also, try the steps below and let us know how it goes:

    • Log out of the Lightroom app
    • Restart the mobile device
    • Log back in to the Lightroom app

    Regards,
    Sahil

    sadief34742214
    sadief34742214Author
    Participant
    July 18, 2019

    It is the correct ID. I shut down and reloaded everything with still no luck. And I could not see the pictures or find my presets.

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