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corrieswihart
Participant
December 25, 2019
Answered

All presets and photos missing - Lightroom for mobile

  • December 25, 2019
  • 2 replies
  • 12398 views

I opened Lightroom mobile this morning. The app crashed and I reopened the app and all of my edited photos and preset collections are gone. Does anyone know how to fix this? I also logged in online and no photos were there either. 

 

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Correct answer corrieswihart

Thank you. This is what I did. I restored my phone from a previous back up and all photos and presets were restored. 

2 replies

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Charlie.D
Inspiring
January 7, 2020

Free use accounts do not sync anything to cloud storage and rely on local storage only.  Still, even after an app crash, all your existing photos and presets should still be there.  However, if you reinstalled the app, or install and sign in on another device, your photos and presets will not exist because they were not synced to cloud storage.

 

If you use iPhone or iPad and back up your device, this help page shows how it may be possible to recover images from your device backup: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

C
corrieswihartAuthorCorrect answer
Participant
January 7, 2020

Thank you. This is what I did. I restored my phone from a previous back up and all photos and presets were restored. 

    Sahil.Chawla
    Adobe Employee
    Sahil.Chawla
    Adobe Employee
    December 25, 2019

    Hi there,

    Sorry to hear about the lost presets and images, could you please let us know did you sync the images to cloud?
    Also, do you have a subscription?

     

    Try signing into the app with your Adobe ID.

    Regards,
    Sahil

    C
    corrieswihartAuthor
    Participant
    December 26, 2019

    I have Lightroom mobile and I believe I have the free version. After the app crashed and I opened it back up, it said I had 29 days remaining in my Trial, but I have had the app for about a year, so I don't understand why it says I'm in a trial period. I did not delete and reinstall the app. It just crashed on my iPhone and when I reopened it everything was gone. I don't believe I have a paid subscription for Lightroom. 

    I did login with my Adobe ID and everything is still missing. It's almost like my account looks brand new, even though it is not. It says I have 0 photos backed up and 1 TB of cloud storage. It also says I have 0.00 GB of locally stored files. 

    I also logged in to my adobe ID online and nothing was there either. Is there any way to restore this? 

    R
    Regina!!!
    Participant
    January 5, 2020

    I have the same issue. Contacted support and was sent to the community help page. In my case, I switched phones and when I logged in to my account on my new phone, it was as if it was a new account. All my pictures and presets gone.

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