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C
corrieswihart
Participant
December 25, 2019
Answered

All presets and photos missing - Lightroom for mobile

  • December 25, 2019
  • 2 replies
  • 12398 views

I opened Lightroom mobile this morning. The app crashed and I reopened the app and all of my edited photos and preset collections are gone. Does anyone know how to fix this? I also logged in online and no photos were there either. 

 

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Correct answer corrieswihart

Thank you. This is what I did. I restored my phone from a previous back up and all photos and presets were restored. 

2 replies

C
Charlie.D
Inspiring
January 7, 2020

Free use accounts do not sync anything to cloud storage and rely on local storage only.  Still, even after an app crash, all your existing photos and presets should still be there.  However, if you reinstalled the app, or install and sign in on another device, your photos and presets will not exist because they were not synced to cloud storage.

 

If you use iPhone or iPad and back up your device, this help page shows how it may be possible to recover images from your device backup: https://helpx.adobe.com/lightroom-classic/kb/recover-lightroom-mobile-photos-itunes-file-sharing.html

K
kacy3219879966s7
Participating Frequently
September 11, 2023

Hi there, could you guide me another approach to recover images on Lightroom Mobile? Sadly macOS Monterey no long supports iTunes?

C
Charlie.D
Inspiring
October 20, 2023

then how can I import back to Lightroom Mobile for continuing use?


Hi @kacy3219879966s7 

Thanks for pinging me again.  I had missed your last couple replies, I think.

 

In short, you will be able to import your original images again, but Lightroom iOS will not import your presets.  

 

First, to import your images you need to transfer the images you recovered back to your phone.  If you are using Mac, then you can simplying grab that Originals folder from your recovered Lightroom app cache, and drag and drop that onto your device.  To do that, make sure your device is on and visible in Finder > AirDrop

 

Regarding recovery and reinstallation of your user presets, Lightroom iOS can not import the XMP files that represent your imported / custom user presets.  I know that the Lightroom Desktop app for Mac or Windows can directly import presets, but there is no free version of that app.  Perhaps a 7-day free trial is available to you, and you could try signing into your same account after starting a trial, and then before you cancel the trial do try importing your presets.  The original presets names are lost, so you will need to rename them.  The only other solution is to contact the vendor that sold you any purchased presets so you can install them as you might have done originally.

 

Here is where you can find your previously imported user presets:

 

I hope this helps a bit.

Sahil.Chawla
Adobe Employee
Sahil.Chawla
Adobe Employee
December 25, 2019

Hi there,

Sorry to hear about the lost presets and images, could you please let us know did you sync the images to cloud?
Also, do you have a subscription?

 

Try signing into the app with your Adobe ID.

Regards,
Sahil

C
corrieswihartAuthor
Participant
December 26, 2019

I have Lightroom mobile and I believe I have the free version. After the app crashed and I opened it back up, it said I had 29 days remaining in my Trial, but I have had the app for about a year, so I don't understand why it says I'm in a trial period. I did not delete and reinstall the app. It just crashed on my iPhone and when I reopened it everything was gone. I don't believe I have a paid subscription for Lightroom. 

I did login with my Adobe ID and everything is still missing. It's almost like my account looks brand new, even though it is not. It says I have 0 photos backed up and 1 TB of cloud storage. It also says I have 0.00 GB of locally stored files. 

I also logged in to my adobe ID online and nothing was there either. Is there any way to restore this? 

R
Regina!!!
Participant
January 5, 2020

I have the same issue. Contacted support and was sent to the community help page. In my case, I switched phones and when I logged in to my account on my new phone, it was as if it was a new account. All my pictures and presets gone.

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