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highlandarr
Participating Frequently
July 8, 2021
Question

App crashes ipad when importing from sd card. Card gets corrupted. Data lost

  • July 8, 2021
  • 2 replies
  • 1321 views

When I try to import from a SD card with Lightroom Mobile app, the iPad restarts and the card is corrupted, making the card unreadable and losing all data. 


Hardware:

- iPad Pro with lightning connector. 
- apple lightning sd card reader

- sandisk extreme pro 128GB SD card

 

software:

iOS 14.6

lightroom mobile app 6.3.0

    This topic has been closed for replies.

    2 replies

    mountaintreemedia
    mountaintreemedia
    Participant
    October 26, 2021

    Copy to iPad then import into Lightroom 

      C
      Community Manager
      Charlie.DCommunity Manager
      Community Manager
      July 15, 2021

      Hello @highlandarr 

      We have tried to reproduce this issue and cannot.  Have you tried: 

      1. restarting your iPad?

      2. try another SD Card (maybe the card itself is defective)

      3. see if Apple's Photo app has better luck working with your card (another check to see if the SD card is in good shape or not)

       

      If you find that this seems specific to this card, try doing a full (not quick) format of the card.  A full format will take longer but may smooth out some functional issues.  I see Sandisk has more info here, which is helpful if you have a Windows PC: https://kb.sandisk.com/app/answers/detail/a_id/14827/~/using-sd-formatter-tool-to-restore-full-capacity-on-sdhc%2Fsdxc-cards

      If you have a Mac, the Disk Utility app can do the same thing -- with your SD card selected, choose Erase and make sure in Security Options that you enable the secure erase option

      L
      leifn73219812
      Participant
      October 21, 2021

      I have the exact same issue. I am abroad and thought it be smart to backup my pictures. After approx 15 pics (out of 350) my iPad starts rebooting. The very sad part is that my Nikon camera can not read the card anymore, neither will Lightroom accept it and no further import is possible. So my issue is about how to rescue what is on the card not so much about the reader. Any solution to that? Brgds Leif

      C
      Community Manager
      Charlie.DCommunity Manager
      Community Manager
      October 21, 2021

      Hello @leifn73219812 

      Lightroom uses iOS platform APIs in a read-only way, and it sounds like you experienced a hardware failure with the memory card during the read operation.  If your camera can no longer read the card at all, I would leave the card alone until you get home when you can try to recover files.

       

      There are tools on the internet that advertise that they can recover files from corrupt memory cards.  My own experience with a card that went bad in my Canon camera is that the tools I tried couldn't make my Mac or Windows PCs recognize the corrupt card.  You might have better luck, maybe your problem is not a total hardware failure like I had, I'm not sure.  There may also be businesses that can recover files for you.

       

      If your Nikon is a model with dual memory slots, I recommend buying two cards, recording images to both for backup/redundancy.  Wishing you luck, and hoping the rest of your trip is good!

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