Skip to main content
Participant
July 19, 2023
Question

Best Photos feature not working due to me being “offline”

  • July 19, 2023
  • 2 replies
  • 162 views

Im currently using the Apple 8.4.1 (had this problem with 8.4.0 too) version of Lightroom on my iPhone. A friend of mine showed me the "best photos" feature. However, I have not been able to use it at all due to the fact that every time I click to use it, I am met with, "You are offline. -Best photos currently only works when you're online." Which makes sense, however I am online. If I wasn't, I wouldn't be able to post this. I'm able to do everything else on my phone normally that requires Wi-Fi. I've tried using data, other local wifis around my city but no luck. I would love to use this feature but I am being blocked. Attached is what I see whenever I hit the best photos button. You can even see my connection in the top left there. 

This topic has been closed for replies.

2 replies

Participant
July 19, 2023

Resumed it and was met with this error (see attached) I will wait to see when my it gets done syncing and get back to you. 

Inspiring
July 19, 2023

Hello @avery.films 

I see in your screenshot that your cloud sync appears paused.  Does it help to unpause sync (tap on the cloud icon and resume sync with Lightroom cloud services)?