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troutusa1962
Known Participant
July 21, 2020
Question

Can not sign in to account, so Lr thinks I'm using a trial version

  • July 21, 2020
  • 2 replies
  • 507 views

When I opened Lr, I selected Google as the way to log in. I had used a different email, so my login was refused. The Lr splash screen gave me the options of either buying the application or running is at trial. I can not find a means for logging out, or logging in using my other email address. 

I've closed and reopened Lr, but it keeps me logged in as a trial user.

Also, the title area of the Lr is larger than all the other Adobe products i'm familiar with, and there are no menu items to select from.

I really just want to log into my account and work on my pictures.

This topic has been closed for replies.

2 replies

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troutusa1962Author
Known Participant
July 23, 2020

I opened up the "Adobe Creative Cloud" application. It has me logged into an old account. The "log out" command is disabled. I opened up my account information in a browser window, logged out of the old account, then logged into the new account. I reopened the Creative Cloud application to discover it still has me logged into my old account and the "logout" command is still disabled. (The Creative Cloud app says my trial has expired for the apps I am currently paying for.)

Regards,

David Glotfelty
Zone 7 Supervisor

[cid:image001.jpg@01D66069.7302BC40]

Theresa J
Community Expert
Theresa JCommunity Expert
Community Expert
July 23, 2020

That's odd. I've never seen the sign off option gray. I think you need to reinstall the Creative Cloud app. You can use the cleaner tool to remove everything from Adobe, then start over by reinstalling the creative cloud app, then Lightroom. Here is a link. https://helpx.adobe.com/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

I also edited your last comment to remove your personal information. 

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    troutusa1962Author
    Known Participant
    July 23, 2020

    Thank you so much for your help. Reinstalling Creative Cloud seems to have done the trick. I was able to open both Lr and Lrc, no pesky "trial" warnings, and I saw a number of my images.

    A+++ for your assistance.

      Theresa J
      Community Expert
      Theresa JCommunity Expert
      Community Expert
      July 22, 2020

      What device are you using Lightroom on? If it's a computer you can use the Creative Cloud desktop app to sign in. If it's a phone, you find it under the gear icon at the top. 

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