Can't Add photos to PC Version

Forum|Forum|2 years ago
June 5, 2023
1 reply
1081 views

I cannot see or add any photos to Lightroom on my PC (v 6.3.1), making the app unusable.

I have an active Photography Plan, and other Creative Cloud apps (like Lightroom CC and Photoshop) work fine on the same device.

Additionally, I can use Lightroom on my mobile device and Mac Laptop, or from lightroom.adobe.com. It just refuses to work in the PC app. I've tried uninstalling and reinstalling with no success.

Windows

Jim Wilde

Community Expert

Can we have a screenshot of the full Lightroom window?

alb0rtAuthor

Participant

Here's a screenshot of the full winodw. It's just empty, I can't get it to load any of the pictures or albums I already have in the cloud.

J

John22507690l2w7

Participant

Oh yes sorry! To clarify, I cannot load photos at all in Lightroom. Lightroom Classic works fine for me, and I can sync specific folders in Lightroom Classic to the cloud from this machine.

Closing, rebooting, sign-out, and sign-in did not resolve the issue

Ever find a solution for this?

Sign up

To post, reply, or follow discussions, please sign in with your Adobe ID.

Sign in to Adobe Community

To post, reply, or follow discussions, please sign in with your Adobe ID.

Scanning file for viruses.

This file cannot be downloaded