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loganw62298124
Participant
October 19, 2017
Answered

Can't download new Lightroom CC

  • October 19, 2017
  • 6 replies
  • 10026 views

So I updated my current Lightroom to the new Lightroom Classic CC, however, I can't seem to find a way to download the new Lightroom CC. I have clicked on the download links and it just brings me to my Creative Cloud which only shows my Classic version. Help please?

    This topic has been closed for replies.
    Correct answer Brad Lawryk

    Some people have had to log out of the CC desktop app and then log back in to see all the latest new downloads. Have you tried that?

    6 replies

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    dawnw0
    Participating Frequently
    December 19, 2017

    Noticed this thread died without a solution.  My solution - update Windows 10 till there are no updates left.  Restart.  CC app should show Lightroom CC now.

    D
    dodiddly
    Participant
    November 12, 2017

    An update for my response.

    I managed to download LR CC from the website and install it onto my PC. However it still doesn't show up in the Creative Cloud app either as one of my installed apps or within all apps.

    I've logged in, out, I've shook it all about. Uninstalled, re-installed but nothing works.

    Califdan2
    Califdan2
    Inspiring
    October 24, 2017

    I have same problem on one computer but not on another.  On my desktop LR CC shows up in the Cloud app.  However on my laptop it does not.  The desktop is windows/10.  The laptop is Windows 8.0.  I am certain I'l looking at "All Apps".  I have logged out of my Adobe ID. re-booted the computer, then logged back in and still no LR/CC. 

    I

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    dodiddly
    Participant
    October 20, 2017

    I eventually managed to get it to download. I uninstalled all my Adobe software using the Adobe cleaner then downloaded Lightroom CC from the website without installing the creative cloud app. I then downloaded the app but LR CC still doesnt show there.

    At least I've got it downloaded and it's working

    T
    Thresha
    Participating Frequently
    October 19, 2017

    I had to reboot my PC for it to show up.

    KR Seals
    Community Expert
    KR SealsCommunity Expert
    Community Expert
    October 19, 2017

    At the top of the list of apps in Creative Cloud, are you on the "All Apps" or "Installed Apps? tab. LR CC should show up in the list under all apps.

    Ken Seals - Nikon Z 9, Z 8, 14mm-800mm. Computer Win 11 Pro, I7-14700K, 64GB, RTX3070TI. Travel machine: 2021 MacBook Pro M1 MAX 64GB. All Adobe apps.
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    loganw62298124Author
    Participant
    October 19, 2017

    No, I was in the "All Apps" tab.

    Wolf Eilers
    Wolf Eilers
    Inspiring
    October 19, 2017

    Some people have had to log out of the CC desktop app and then log back in to see all the latest new downloads. Have you tried that?


    I also don't see the new Lr CC in the CC desktop app despite logging out and logging back in several times. I do see updates to Lr Classic CC and Photoshop CC (version 19). I suppose I could download it directly from the Adobe web site but I'm not sure how the CC desktop app will react to installing outside of its control.

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