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destinationunknown
destinationunknown
Participant
May 7, 2020
Question

Can’t import images to Lightroom for iPad

  • May 7, 2020
  • 2 replies
  • 736 views

Hello everyone,

I’m using an iPad Mini 2 with iOS 12.4.6.  After latest Lightroom update (5.2.4) i can’t import images to my Lightroom library anymore. I can export images from my Lightroom library but can’t import from my camera roll.

 

Any advice, solution, or anyone with same problem?

 

{Moved from Lightroom Cloud to Lightroom Mobile & Apple TV Forum by Moderator}

This topic has been closed for replies.

2 replies

I
Community Manager
Ignacio B.Community Manager
Community Manager
May 8, 2020

Hi,

please send us a diagnostic log and maybe even a screen recording (privately if needed).

What you could also do would be to trigger a diagnostic log, if you have the Mail app enabled on your iOS device it will be sent to us.

Diagnostic log: 
1. open the Lightroom settings (over the gear icon or the three dot menu on the upper right).

2. Tap on Help & Support
3. Do a long tap on Access our Support Forums

thanks,
Ignacio

selondon
Community Expert
selondonCommunity Expert
Community Expert
May 7, 2020

Could it be a space issue on the device?

selondon
Community Expert
selondonCommunity Expert
Community Expert
May 7, 2020

Also is it possible to update the iOS?

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