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michaelk75448493
Participant
May 30, 2020
Answered

Can't import to iPad from Canon 5d III

  • May 30, 2020
  • 1 reply
  • 737 views

I am running Lightroom CC on my iPad. Latest CC, latest iPadOs, iPad Air 3.

When I connect my Canon EOS 5d III to my iPad using Apple's camera connector, the "Camera" item in the import function remains gray. I can still import from Photos and from files.

When I unplug the iPad and plug in my iPhone (same IOS), I can import from the camera directly into Lightroom CC.

 

Is this a known bug?

 

Any suggestions?

This topic has been closed for replies.
Correct answer Charlie.D

Hello,

Please check iOS Settings.app > Privacy > Files and Folders > Lightroom 

Some users are reporting they see two toggles.  If you do too, see if toggling settings Off and then back On helps.  Also, this should consolidate the setting to show just one toggle switch as expected.

1 reply

C
Community Manager
Charlie.DCommunity ManagerCorrect answer
Community Manager
June 1, 2020

Hello,

Please check iOS Settings.app > Privacy > Files and Folders > Lightroom 

Some users are reporting they see two toggles.  If you do too, see if toggling settings Off and then back On helps.  Also, this should consolidate the setting to show just one toggle switch as expected.

    M
    michaelk75448493Author
    Participant
    June 2, 2020

    Thanks a lot, that solved it.

    Still strange, I don't remember that Lightroom ever asked for permission and I denied it.

    But all working fine now.

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