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Can't putchase Lightroom for Samsung trial (or subscription)

New Here ,
Jun 06, 2023 Jun 06, 2023

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Hey,

 

first off let me say that Lightroom for Samsung is one of my top 3 photo editing apps. It really is a joy to work with.

 

However trying to get the trial version (and ultimately the subscription) to work, has been unsuccesful for me so far -- and has honestly been the single most frustrating online shopping experience in recent years.

 

- couldn't pay by credit card (tried 2) or paypal

- so I had to pay through Samsung wallet

- Samsung wallet gave me no payment options

- had to set up a new Samsung pay virtual credit card (!)

- had to charge the credit card

- finally (!) got to purchase the trial version

- trial version doesnt work. Tapping he premium features always send me back to the purchase a trial page

 

What do I do?

 

(In the app it says trial expired, maybe I have used the premium trial version years ago?)

 

I suspect 95% of interested users have given up at this point...

 

Thanks

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Adobe Employee ,
Jun 09, 2023 Jun 09, 2023

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Sorry to hear about your struggles.  We've been told that this is now fixed.  Can you please try again and let us know?

 

Thanks,

Peter

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New Here ,
Jun 09, 2023 Jun 09, 2023

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Hey,

 

thanks for the reply. Sadly, no, doesn't work.

 

Choosing any premium features sends me to the purchase page, if I tap "Get trial and subscribe", it gives me an error code and tells me I already purchased, if I hit "restore purchases" below, it says it can't do that either, since there have been no purchases in the galaxy store 😕

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Adobe Employee ,
Jun 12, 2023 Jun 12, 2023

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Can you please private message me with the User ID you used with the Galaxy Store?  We would like to help you out and get this issue addressed.

 

Thanks,

Peter

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