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markw3561
Participant
November 22, 2020
Question

Can’t share photo from Lightroom Mobile to Instagram

  • November 22, 2020
  • 2 replies
  • 1253 views

Until about 10 days ago, I was able to post photos from Lightroom Mobile to Instagram from my iPad or iPhone.  I clicked on the Share icon, then selected Copy to Instagram.  That option disappeared about 10 days ago, so I used the Instagram icon (instead of Share to Instagram).  Not as good, but it worked.  A couple of days ago, that stopped working.  Now when I try to do that, I get an error message that says "Stomething went wrong" and nothing happens.  I'm not sure what has changed, but I can't post to Instagram from Lightroom Mobile now.  Help, please!

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    2 replies

    J
    Jared Platt
    Known Participant
    October 5, 2022

    It used to be that LR Mobile just handed off the JPG through the open in command. Now, there is no way to hand off the jpg. So LR attempts to post the image to Instagram itself and freezes up. It's been doing this for about a year now. Updates have done nothing to solve it. Just take us back to the days of handing off a jpg to any app in your mobile device. Lightroom doesn't need to do everything. Use the open in command to hand off and image to another app.  That would solve so many problems. 

    I hope someone is listening on this one. 

    Rikk Flohr_Photography
    Community Manager
    Rikk Flohr_PhotographyCommunity Manager
    October 6, 2022

    I am not able to replicate this lockup and am able to post with no issues. I've responded to your offline query as well. 

    Rikk Flohr: Adobe Photography Org
    J
    Jared Platt
    Known Participant
    October 7, 2022

    Well, it was not Lightroom Mobile that had the problem.  I found the issue.  If your mobile device is using a security app for VPN or any other kind of web security, Lightroom Mobile can't get through that security.  It may be Lightroom, or it may be Instagram that is blocking it, but it causes the whole system to freeze up!  So... it is a VPN issue, so I just turned off the VPN function and it worked just fine.  That being said, Lightroom Mobile should probably see that issue and pop up a warning about the VPN or Security App and instead of freezing and locking up, it should give you a chance to cancel the request.

      I
      Ignacio B.
      Participating Frequently
      November 23, 2020

      Hi, 

      There have been mutliple reports about Instagram sharing issues since an update from them in September.
      It helps if you can add which Instagram version you are using when running into this, since the behaviour might change upon updates.

      At the moment the only known workaround is to save to the Camera Roll and go to Instagram from there.

      Thanks,
      Ignacio

        M
        markw3561Author
        Participant
        November 23, 2020
        Thanks, Ignacio. Here are the software versions I'm currently using:

        IOS 14.1 on iPhone
        IOS 14.2 on iPad
        Instagram 167.0 on both devices
        Lightroom 6.0.2 on both devices

        I appreciate the insight.

        --
        Mark Walker
        mwalker3561@gmail.com
          I
          Ignacio B.
          Participating Frequently
          December 2, 2020

          Have you tried to look into the iOS Instagram app settings Photo settings?

          Is it set to All Photos?

           

          Thanks,

          Ignacio 

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