Can't use Premium features in Lightroom for mobile after in-app purchase via Galaxy store

[Georges28481052ahds]

Hello,

I purchased the premium subscription via Galaxy store (app was tied to Galaxy store after download from play store long time ago).

But the app keeps saying it cannot connect to the store for some reason, even though it connected minutes before for the payment.

Tried following the steps mentioned here but to no avail: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

Can anybody advise please?

[Georges28481052ahds]

I've reviewed the account you signed in to the community with & I found a subscription in an inactive/canceled state.

The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already. If you've upgraded to the Lightroom Premium subscription via the App Store, Google Play Store, or Samsung Galaxy Store, you can use Lightroom on mobile only.

Check this page for help with managing your subscription with the Samsung

[Sameer K · Accepted solution]

I've reviewed the account you signed in to the community with & I found a subscription in an inactive/canceled state.

The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already. If you've upgraded to the Lightroom Premium subscription via the App Store, Google Play Store, or Samsung Galaxy Store, you can use Lightroom on mobile only.

Check this page for help with managing your subscription with the Samsung Galaxy store: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html

Thanks!
Sameer K

[Sameer K · Accepted solution]

I've reviewed the account you signed in to the community with & I found a subscription in an inactive/canceled state.

The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already. If you've upgraded to the Lightroom Premium subscription via the App Store, Google Play Store, or Samsung Galaxy Store, you can use Lightroom on mobile only.

Check this page for help with managing your subscription with the Samsung Galaxy store: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html

Thanks!
Sameer K