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Can't use Premium features in Lightroom for mobile after in-app purchase via Galaxy store

New Here ,
Feb 19, 2023 Feb 19, 2023

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Hello,

I purchased the premium subscription via Galaxy store (app was tied to Galaxy store after download from play store long time ago).

But the app keeps saying it cannot connect to the store for some reason, even though it connected minutes before for the payment.

Tried following the steps mentioned here but to no avail: https://helpx.adobe.com/lightroom-cc/kb/lightroom-mobile-in-app-purchase-issue.html

 

Can anybody advise please?

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Adobe Employee ,
Feb 20, 2023 Feb 20, 2023

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I've reviewed the account you signed in to the community with & I found a subscription in an inactive/canceled state.

 

The respective app store manages subscriptions from the mobile app store. You can contact their support channels if you've been charged already. If you've upgraded to the Lightroom Premium subscription via the App Store, Google Play Store, or Samsung Galaxy Store, you can use Lightroom on mobile only.

 

Check this page for help with managing your subscription with the Samsung Galaxy store: https://helpx.adobe.com/lightroom-cc/kb/manage-subscription-samsung-galaxy-store.html

 

Thanks!
Sameer K

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New Here ,
Apr 02, 2023 Apr 02, 2023

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Heya! 

 

I have the same issue as well. The second image resonates with me ( the one about no previous purchases ). Not sure what to do. 

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New Here ,
Apr 27, 2023 Apr 27, 2023

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Hello, I have exactly the same problem. Did you already fixed it?

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New Here ,
Aug 26, 2023 Aug 26, 2023

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I have the same issue.  I have called adobe and samsung and no one can help me, but my credit card info was taken.  

Where ypu able to resolve?

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New Here ,
Aug 26, 2023 Aug 26, 2023

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Hello,

Sadly no, each side kept blaming it in the other. Tried following all the recommendations but didn't work. I just accepted that I lost the money after a week of going back and forth.

One thing that I noticed hiwever, & worked in the end: if you do a reinstall of the app (clean all cache before), it should then finally be able to link to google play store and subscriptions will work correctly & via play store. Did this as a last resort because I didn't want to lose all of the pictures but in the end I just downloaded them and did the process above.

Hope that can be a bit of a help.

 

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