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Can't verify subscription status

New Here ,
Feb 06, 2022 Feb 06, 2022

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I am getting the Can't verify subscription status error.  I am fairly certain the cause of the problem was trying to launch Lightroom in a different time zone before my laptop was connected to the internet causing a time discrepancy.  I am using a MacBook Air running Big Sur 11.6.3.  I don't have time machine running so that's not an option.  Is there an easy fix to this?

 

Thank you.

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Adobe Employee ,
Feb 07, 2022 Feb 07, 2022

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Hi Noah,

 

Thanks for reaching out. We are sorry for the trouble with Adobe Lightroom. We are here to help! 

Could you please share the version of Adobe Lightroom from Help > About Lightroom? Have you recently manually tried to change the date & time zone of your macOS computer? What other troubleshooting steps have you tried? 

 

Please try the following steps:

  • Sign out of Creative Cloud desktop application.
  • Search for Keychain application using Spotlight Finder. 
  • Delete all certificates starting with Adobe Intermediate CA, Adobe Content, Adobe User, and Adobe App from the log-in keychain > All items.
  • Please restart your macOS computer, sign in to the Creative Cloud desktop app, and launch Lightroom. 

 

Please check here for more information related to user & licensing issues:

https://helpx.adobe.com/be_en/download-install/kb/adobe-license-issues-keychain-credential-mgr.html

 

Please let us know if this helps.

Regards,

Sameer K

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