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Brittany25414948i0zk
Participant
September 12, 2022
Question

Can't view or upload photos since upgarding to pro version of Lightroom

  • September 12, 2022
  • 2 replies
  • 255 views

Hi, I have upgraded to the Pro Version in the last month or so and since then haven't been able to view or upload photos in the mobile app. It occasionally crashes and says that Lightroom has a bug but I have no idea how to fix this! I really need this and it is quite disappointing that I have paid the money and now it suddenly stops working.

  • I have tried uninstalling and reinstalling many times
  • I have restarted my phone many times
  • And a heap of other things that have come up on google that haven't worked.

 

PLEASE HELP!!

This topic has been closed for replies.

2 replies

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Brittany25414948i0zkAuthor
Participant
September 12, 2022

Issue: After upgrading to Lightroom Pro in July no albums or photos show up in the main screen of the mobile app.

  • Lightroom Version Number: v7.5.0
  • OS Version Number: Android 12


Steps to reproduce:

  1. Go to Preferences in the side bar
  2. Go to Photo Import Options

 

Expected result: Show expected import options.
Actual result: App closes and says lightroom is closed because this app has a bug.

B
Brittany25414948i0zkAuthor
Participant
September 12, 2022

I found that when I go to Preferences > Photo Import it closes and says that this app has a bug, if that helps at all.

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