• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers
Exit
7

Cancel, refund and change subscription

Community Beginner ,
Jan 03, 2024 Jan 03, 2024

Copy link to clipboard

Copied

Hi,

I've mistakenly purchased a mobile subscription to Lightroom. I don't want it as I want to be able to use Lightroom on my PC as well.

I've asked for a cancellation and refund via Google play but they say I need to contact the developer (LrAndroid-Feedback@adobe.com). I've sent a couple of emails to that address and I only get automated replies.

Does anybody knows who I need to contact? It's quite frustrating that I'm locked for a year in a mobile subscription and that I cannot get the subscription I want.

 

Regards,

Miguel

TOPICS
Android

Views

2.0K

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines

correct answers 1 Correct answer

Adobe Employee , Jan 04, 2024 Jan 04, 2024

Hi Miguel,

Sorry for all the trouble with your account. I've looked into it for you and have sent you an email.

 

Rick

Votes

Translate

Translate
Community Beginner ,
Jan 03, 2024 Jan 03, 2024

Copy link to clipboard

Copied

Update: I've chatted with both Adobe and Google customer service and both say that they cannot do anything that I should contact the other.

Google says that as the paid has already been processed they cannot do anything and Adobe that they cannot change subscriptions made via Google.

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2024 Jan 03, 2024

Copy link to clipboard

Copied

@Miguel5C62 

 

Where did you purchase LR? From Google Playstore, Apple App Store, or the Adobe website?

 

If you purchased from the Play Store, then you need to contact them. Try this link:

https://support.google.com/googleplay/answer/7018481?hl=en&co=GENIE.Platform%3DAndroid

Read all of it. Cancel is at the top; refunds are further down.

 

This is about Acrobat, but I think it applies to cancelling:

https://www.adobe.com/devnet-docs/acrobat/android/en/mv-managesubscriptions.html#:~:text=For%20more%...

 

 

Jane

 

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Hi Jane, 

Thanks for your answer.  I purchased it via the app (so google store) I've already requested the cancellation and refund there with no luck and chatted with both Adobe and Google customer service with no luck. That's why I ended opening this post here.

Thankfully Rick has been able to help me.

 

Thanks again for your answer and happy new year!

 

Miguel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

@Miguel5C62 

I'm so happy that @Rick Spaulding -  was able to assist when Google Play and Adobe Customer Care were not! Kudos for Rick! 😊 I've mark his answer "correct" and hope that's okay with you.

 

Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Jan 03, 2024 Jan 03, 2024

Copy link to clipboard

Copied

quote

I don't want it as I want to be able to use Lightroom on my PC as well.

they say I need to contact the developer (LrAndroid-Feedback@adobe.com)..

By Miguel5C62

 

Adobe doesn't do support by email (I've been told). Adobe Customer Care can be reached by Chat or X (Twitter)


Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent" to get a human. Tell them you are trying to switch from the mobile app to desktop. (The Photography plan includes both.)

If your browser blocks the Chat window, try the troubleshooting tips here:
https://community.adobe.com/t5/creative-cloud-services/how-to-contact-adobe-support/td-p/11875703  

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Explorer ,
Jan 03, 2024 Jan 03, 2024

Copy link to clipboard

Copied

Which version of Lightroom do you want to use on your Desktop?  Lightroom or Lightroom Classic?  And which subscription did you get?

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Hi Miguel,

Sorry for all the trouble with your account. I've looked into it for you and have sent you an email.

 

Rick

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Beginner ,
Jan 04, 2024 Jan 04, 2024

Copy link to clipboard

Copied

Hi Rick,

 

Thanks a lot for your help! I've siento your email and I algo got one from Google confirming the cancellation and refund order.

I'll set up the new subscription via Adobe's site and avoid the app (lesson learned).

Thanks again and happy new year!

Miguel

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Mar 16, 2024 Mar 16, 2024

Copy link to clipboard

Copied

Hi, I'm also trying to get a refund, I mistakenly subscribed for a year, that's too much. Please how can I go about it.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2024 Sep 13, 2024

Copy link to clipboard

Copied

Me also I need to solve it & refund

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Sep 13, 2024 Sep 13, 2024

Copy link to clipboard

Copied

Can any body help plz to refund 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Sep 13, 2024 Sep 13, 2024

Copy link to clipboard

Copied

@heba_2762 

 

Only Adobe Customer Care can assist with refunds. Please note that if you have an annual plan, which is discounted, then you will have a fee for early termination. Try the link to auto-open the Chat:
https://helpx.adobe.com/contact.html?rghtup=autoOpen  
Type "agent"

You can also send a post through X (formerly Twitter) to @AdobeCare.

Do not reply to PMs, which are likely to be scammers.

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
New Here ,
Nov 05, 2024 Nov 05, 2024

Copy link to clipboard

Copied

How do I unsubscribe from Lightroom? Now Lightroom trial. All the instructions lead me to the Adobe disclaimer. I want to stay with Adobe, only to refuse Lightroom.

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
Nov 05, 2024 Nov 05, 2024

Copy link to clipboard

Copied

LATEST

@Olegas_Knezys7686 

 

What kind of subscription do you have? All apps? Photography? A single app? What part of "Adobe" do you want to stay with?

 

If you have a subscription that includes LR Classic, then stop using it and uninstall it. Otherwise we need more information.

 

Jane

 

Votes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines