• Global community
    • Language:
      • Deutsch
      • English
      • Español
      • Français
      • Português
  • 日本語コミュニティ
    Dedicated community for Japanese speakers
  • 한국 커뮤니티
    Dedicated community for Korean speakers

Cancel subscription and unlink a bank card

New Here ,
May 11, 2022 May 11, 2022

Copy link to clipboard

Copied

Hello everyone!

It's been 2 weeks already I'm trying to sort this out!

I never purchased Lightroom year subscription, only tried monthly one. Lightroom changed my subscription by itself and tries to charge my card for a year plan! Because there is the limit on my card, Lightroom couldn’t charge it. Now App Store isn’t available for me as I’m not paying for Lightroom subscription and every time when I put my bank details, Lightroom immediately tries to charge my card 🤬

I logged in on Adobe website and purchased another subscription which includes Lightroom as well. But it continues trying to charge my bank card for a year subscription 🤦‍:female_sign:

Where is the option to cancel subscription? And how to unlink my bank card?

It’s really annoying!

And Lightroom app support is absolutely useless as first you have to know how to contact them directly! There is only automatic reply from the bot.

TOPICS
iOS: iPhone

Views

178

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Community Expert ,
May 11, 2022 May 11, 2022

Copy link to clipboard

Copied

These 'Community' forums are hosted by Adobe but the answer posts are all from Volunteers who are not employed by Adobe, and cannot change you subscription.

You need to contact Adobe Support to discuss your subscription problems.

Remain 'Signed in' and use the Support Chat-

! AUTO CHAT LINK

 

Regards. My System: Lr-Classic 12.0.1 Photoshop 24.0.1, ACR 15.0, Lightroom 6.0, Lr-iOS 8.0.8, Bridge 13.0, Windows-11.

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines
Adobe Employee ,
May 13, 2022 May 13, 2022

Copy link to clipboard

Copied

LATEST

Hi, 

Sorry you're having trouble. This page will show you how to cancel a subscription purchased from Adobe. 

 

https://helpx.adobe.com/manage-account/using/cancel-subscription.html

 

Otherwise, as Rob suggested, you can chat with a support agent using the link he provided. Just click the chat bubble in the lower right.

…or call the number for your language and region on this page:
https://helpx.adobe.com/contact/phone.html

 

Likes

Translate

Translate

Report

Report
Community guidelines
Be kind and respectful, give credit to the original source of content, and search for duplicates before posting. Learn more
community guidelines