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Cannot add images in Lightroom desktop and the library is blank.

Community Beginner ,
Apr 15, 2019 Apr 15, 2019

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So I have never used Lightroom before and I'd like to learn. I installed the program through the  Creative Cloud app, and upon opening the program, I cannot. do. anything.

The + import button on the top left is grayed out. When I go to the File dropdown menu, 'Add Photos' is also grayed out. There is no "Import Photos" button at the bottom. I can't find a single other question or tutorial that has encountered this issue so I'm at a complete loss. Not really sure what I'm missing here. Screenshots below. This is all I can see when I open the program. I was assuming that all I had to do was install, import some photos, and start playing around but I guess that's not the case. I am running Windows 10 and haven't had any issues with Photoshop or Illustrator on this device. I have already tried to uninstall and reinstall.

Lightroom CC 1.JPG

Lightroom CC 2.jpg

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correct answers 1 Correct answer

Adobe Employee , Apr 16, 2019 Apr 16, 2019
Thanks for the update. We've seen several cases where corporate license users are facing this issue because of Admin controls over the data that can be synced.Please refer the last comment in this discussion Lightroom CC: Add photo button greyed out. I cant import photo | Photoshop Family Customer Community and check with your Product Administrator or license owner to check for such permissions.Regards,Akash

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Adobe Employee ,
Apr 16, 2019 Apr 16, 2019

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Hi jessg13,

Sorry that Lightroom desktop app is not allowing you to import images as the "Add photos" option is grayed out. 

Could you please confirm your account status by going to www.adobe.com and logging in with your Adobe ID. Click on "Manage your Account" under your name.   Make certain you are showing an active account and that your expiration date has not passed.  Example:

Thanks,

Akash

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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I've always had an active account and use Illustrator and Photoshop on a daily basis. I installed Lightroom on my Macbook Air and it works just fine.

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New Here ,
Apr 09, 2021 Apr 09, 2021

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I have THE EXACT same problem and my account is not corporate. I literally JUST payed for the app and CANNOT USE IT. I alreade installed and uninstalled the app THREE TIMES. 

What can I do? I payed for it for a reason, I seriously need to use it right now and it is driving me INSANE that it doesn't work. 

What is causing this problem?

I am in Mexico.

 

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LEGEND ,
Apr 16, 2019 Apr 16, 2019

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If you subscription is up to date can you let us know your license Type? Is it a normal Photography Plan License? Educational? Corporate (Enterprise)?  There have been reported instances with a Corporate license where the issue turned out to be the Corporate Admin controls.  Please let us know.

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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My plan shows up as 'Adobe for Teams'

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Adobe Employee ,
Apr 16, 2019 Apr 16, 2019

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Thanks for the update.

We've seen several cases where corporate license users are facing this issue because of Admin controls over the data that can be synced.

Please refer the last comment in this discussion Lightroom CC: Add photo button greyed out. I cant import photo | Photoshop Family Customer Communit... and check with your Product Administrator or license owner to check for such permissions.

Regards,

Akash

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Community Beginner ,
Apr 16, 2019 Apr 16, 2019

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So this would most likely be something to do with the network permissions controlled by our admin? Such as if our admin does not allow network sharing with certain apps such as Lightroom.

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Adobe Employee ,
Apr 16, 2019 Apr 16, 2019

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Yes, if you could please check with the network admin and the product license owner. They'll be able to check and rectify this.

I'd also recommend that you please share your license type(Corporate) in the last comment Lightroom CC: Add photo button greyed out. I cant import photo | Photoshop Family Customer Community  so that the concerned engineer can check it.

~Akash

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New Here ,
Jan 17, 2021 Jan 17, 2021

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I'm having the same issue as @jessg13 ! I have been using Photoshop and Bridge with no issues for years. My subscription is personal, NOT corporate. I have had Lightroom as part of my subscription for years but never really used it much. I was actually trying to give it a shot editing and playing around in Lightroom for a few days. I turned my computer off and did some updates. When I turned my computer back on and ran Lightroom, the + import button on the top left was grayed out. Just like @jessg13  'Add Photos' is also grayed out in the File dropdown menu and there is no "Import Photos" button at the bottom.

 

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New Here ,
Jan 17, 2021 Jan 17, 2021

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Maybe Lightroom just doesn't like people named Jess 😉

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New Here ,
Jan 30, 2021 Jan 30, 2021

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Hey, having the same issue here. Personal account, Photography Plan, Lightroom just won't work on desktop. I can even see me Lightroom photos from Phototosop.

 

Adobe this is very disappointing, I've been trying to fix this for hours, multiple uninstalls and pc resets. This service is unacceptable given the prices. I expect a big refund.

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New Here ,
Mar 17, 2021 Mar 17, 2021

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I have same issues, even with high price and dont even get fix or feedback from services, such a disappointment

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New Here ,
Mar 25, 2021 Mar 25, 2021

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Same issue here. Been paying for the bundle but never tried to use LR until today. Absolutely nothing works. All programs were updated yesterday as that was an all day issue updating so camera raw would work. This is quite annoying and not user friendly especially given the cost paid!

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New Here ,
Apr 09, 2021 Apr 09, 2021

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Same problem here! I am SO upset, it's not like the software is free. I see that recent comments have no reply. What can I do to get someone from Adobe to help me out with this? 

This is unacceptable. 

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New Here ,
Apr 15, 2021 Apr 15, 2021

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Same issue here, driving me nuts. Been like this for weeks!!!! Works on mobile, does not work on laptop

 

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New Here ,
May 06, 2021 May 06, 2021

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I have the same issue! Personal subscription and then the add photo button is greyed out!

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Community Beginner ,
May 31, 2021 May 31, 2021

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Me too. Have used it for years on my old laptop. Now I have a new one and Lightroom won't import. 

 

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New Here ,
Jun 19, 2021 Jun 19, 2021

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Same problem here. Creative Cloud Photography Plan with 1TB. Windows 10. Payments current. It worked a few days ago.

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New Here ,
Jun 19, 2021 Jun 19, 2021

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Solved. Creative Cloud app was not running.

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New Here ,
Jul 26, 2021 Jul 26, 2021

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I had this issue with version 4.3 of Lightroom. In Creative Cloud I clicked on the three dots, selected "Other versions" and rolled back to 4.2. Can now add photos again.

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Still not working for me, any solution?

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New Here ,
Jul 27, 2021 Jul 27, 2021

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Hi, this worked for me and a student - we both have Enterprise versions. I noticed in another thread some people rolled back to even earlier versions. Have you tried that? If that doesn't work you could perhaps try uninstalling and running Creative Cloud Cleaner Tool to start afresh and reinstall? https://helpx.adobe.com/in/creative-cloud/kb/cc-cleaner-tool-installation-problems.html

 

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New Here ,
Jul 29, 2021 Jul 29, 2021

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Installing the oldest version worked fine for me, but makes no sense for me to pay and dont be able to use lastest versions. Any solution for newest versions?

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New Here ,
Aug 22, 2021 Aug 22, 2021

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LATEST

I have the same problem

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