CANNOT allow access to camera roll

[Nasrin Truong]

  

Hi, I have screenshots. I'm very tech savvy and don't usually have issues, but I've been trying to allow access to my camera roll but something's preventing me. I go to Settings > Lightroom > then there's no allow access to photos or anything?!

I have the updated Adobe Lightroom: Photo Editor Version. I don't see any others so I'm not sure if there are others? For photo editing, I used VSCO & recently purchased presets for Adobe & now I can't even use them!

PLEASE HELP 🥺! Any help would be great appreciated & I would reciprocate the help anyway I can to display gratitude! 🥺

xo

[Nasrin Truong]

I'm gonna attach files since I didn't know I could do that, just thought I used the tools in the message / thread box! 

thank you to anyone who takes uses their free time or takes the time out of their day to help a girl out! xo 

ALSO I HAVE AN IPHONE 11 PRO MAX. It might be a 12 but either way, it's one of the two and PRO MAX. iOS 14.67 or whatever!

[Jim Wilde]

On your phone, go to Settings>Privacy>Photos>Lightroom, then make sure you give Lightroom access to "All Photos" (it's probably currently set to "None").

[Nasrin Truong]

I don't see that, as displayed in the screenshot. That's the issue, it's not an option. It's not there and I don't know why.

[Jim Wilde]

I don't know why either. The implication is that Lightroom hasn't yet asked for access to Photos. So, going back to the earlier screenshot from the Lightroom screen which asks for access to the Camera Roll, what happened when you tapped on the "Open Settings" button? That should have taken you directly to the Privacy settings.....

[Charlie.D]

@Nasrin Truong 

Try using the Lightroom Mobile camera inside the app.  This should request access to Photos (and it's recommended to allow access to all photos).  More info about the LR in-app camera: https://helpx.adobe.com/lightroom-cc/using/capture-photos-mobile-ios.html

Does this help?

[EmmaBliss]

It worked for me to delete the app from the settings menu. Settings>General>iPhone storage. Delete all, app and data. Then install Lightroom again and grand it full access. After that you can change it as you wish.