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frana51
frana51
Participant
June 2, 2018
Question

Cannot download full size originals

  • June 2, 2018
  • 3 replies
  • 2101 views

Hi,

For a few days now I have not been able to download full size originals in Lightroom CC. I get the error message "some images could not be exported at the size you requested because we could't access the full size original". I also cannot access the files from the mobile app, however I can see and download the original images from the Adobe website. I have the Photography Creative Cloud plan with 1 TB.

Thank you very much.

Francesco

      This topic has been closed for replies.

      3 replies

      D
      defaultkaizar7axf5k
      Participant
      December 21, 2021

      Did you figure this out? I'm having the exact same problem

       

      B
      Bob Sharman
      Participant
      December 1, 2021

      I'm having this precise issue with several of my images. Showing the info in Lightroom shows the image in full resolution - I'm online, all images stored locally - but when I export to .jpg I get an error saying that the full size could not be access, and the .jpg is generated at about a quarter of the original resolution. Getting extremely frustrated 😞

      D
      defaultkaizar7axf5k
      Participant
      December 21, 2021

      Did you figure this out? 

      Akash Sharma
      Akash Sharma
      Legend
      June 4, 2018

      Hi Francesco,

      Sorry that you cannot export originals from Lightroom CC as you're getting an error message " Some images could not be exported at the size you requested because we could't access the full size original".

      Which exact version of Lightroom CC are you using and on which operating system?

      Please take a look at this similar discussion Lightroom CC can't export synced Lightroom CC Classic images at full resolution and let us know if that helps.

      Thanks,

      Akash

      frana51
      frana51Author
      Participant
      June 8, 2018

      Hi Akash,

      I had a look at the discussion you kindly indicated, however that is not my case since the images I try to download have been added to Lightroom CC directly and not coming from Classic. Plus, in the past I was able to download them, now apparently not anymore.

      I'm using Lightroom CC 1.3 on MacOS High Sierra 10.13.4.

      Thank you.

      Francesco

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