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Participant
July 14, 2017
Answered

Cannot enable sync with lightroom mobile in my lightroom CC

  • July 14, 2017
  • 1 reply
  • 2859 views

Hi.

I cannot enable the sync with lightroom mobile in my lightroom CC desktop.

There is nothing happening when i press the Sign in link.

What would be the problem? I already have wasted full working day to reinstalling and removing all the application settings etc

Nothing seems to work or help with enabling this option?

PS. I can see the pictures from my mobile lightroom application perfectly from the web interface.

Best regards, Jani

This topic has been closed for replies.
Correct answer moraff_

Now I was able to get it work.

When I updated the CC lightroom at first time, the Mobile CC sync did not work, but after uninstalling and the updating it, the sign in for mobile cc appeared in the lightroom cc and the mobile sync started working.

Dont know what was the problem, but now all my photos are synced also in mobile cc folder.

One bug in lightroom is that you cannot change the mobile cc sync folder to a another hard drive and it uses the default drive (C:) as a saving location.

I hope, the bug is already at the repair list..

Br, Jani

1 reply

greule
Inspiring
July 17, 2017

Have you tried to re-sign-in via the Creative Cloud app and restart Lr Desktop? - Guido

moraff_AuthorCorrect answer
Participant
July 17, 2017

Now I was able to get it work.

When I updated the CC lightroom at first time, the Mobile CC sync did not work, but after uninstalling and the updating it, the sign in for mobile cc appeared in the lightroom cc and the mobile sync started working.

Dont know what was the problem, but now all my photos are synced also in mobile cc folder.

One bug in lightroom is that you cannot change the mobile cc sync folder to a another hard drive and it uses the default drive (C:) as a saving location.

I hope, the bug is already at the repair list..

Br, Jani

axmelissarios1
Legend
August 22, 2017

Hi moraff_​,

What likely fixed the issue for you was updating Lightroom. You can find out more information about this here: Problem syncing photos with Lightroom mobile​. For the second part of your reply where you are reporting a bug, would you mind making a post on our bug and feature request forums located here: Lightroom for mobile | Photoshop Family Customer Community​?

Hi mgchan67​, please check the above help document out and try both solutions. If neither helps, please reply back.

Thanks,

Melissa

Melissa Rios, Product Manager, Community Experiences & Platforms | Adobe