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Cannot install Adobe Lightroom

Community Beginner ,
Dec 26, 2022 Dec 26, 2022

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OS: MacOS 13.1

Creative App updated

Creative App show Lightroom as installed, but it isn't in Applications folder, Spotlight suggest opening App Store to install it.

I tried reinstalling it through Creative App and updating Creative App - result is the same. Installation goes 0% -> 99% -> Installed and takes only few seconds. There is no error. Clicking "Open" in app does nothing - no app launching, no error.

I also tried reinstalling Creative App and results are the same: in Creative App Lightroom is showed as installed, but cannot open and is not present in Application Folder.

Other apps (Lightroom Classic and Photoshop) works.

 

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New Here ,
Dec 26, 2022 Dec 26, 2022

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I have same problem on MacOS 13.1 Macbook Air M1.

I try to install older version 6 but nothing changes.

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Community Beginner ,
Dec 26, 2022 Dec 26, 2022

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I'll contact my bank to do chargeback.

It is unacceptable to take money for broken software.

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New Here ,
Dec 27, 2022 Dec 27, 2022

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Exactly the same problem, M1 Macbook Pro, Ventura 13.1.

 

That's kind of ridiculous, I started trial to check if the Lightroom is what I need and want, but I can't even start the app, and the clock is ticking... Not to mention, that even starting the trial was a real pain, as for some reason cc number and postal code were declined all the time - luckily after many attempts it worked with PayPal account... 

Maybe somehow country settings are causing some problems? Apparently, both of us are from Poland…

 

Not the best first experience I must say... 

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Community Beginner ,
Dec 27, 2022 Dec 27, 2022

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LATEST

I got my chargeback in less than 6 hours and canceled my card. Time to move to Capture One.

 

It is ridicuolus you cannot contact support by any means.

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