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Amarphius
Amarphius
Participant
July 28, 2022
Question

Cannot restore purchase after subscription renewal

  • July 28, 2022
  • 1 reply
  • 231 views

Hi,

 

Like the last 2 year, I received a notification that my yearly subscription was payed and when the next payment will be. This was on the 15th of this month, 07/15/2022. 

After that, all the Lightroom apps, on my iPhone, Ipad, Windows PC, got the same issue. I get a message saying my subscription has ended, but when I try to renew it failes to do so.

 

In my Adobe account I saw a message that stated that there is a payment issue. I found that odd, because like every year, the subscription was payed for. Checked my bank account to conferm that it was the case.

So I followed instructions to reconnect my paypal account and succesfully did so at fisrt. Waited a day, still no working app on any device. 

 

A few days have past and I gave it another shot. Logged in to my Adobe account, and there it was, the same payment issue message. Tried to reconnect my paypal account again. At first it shows me that i was succesfull and that the next payment is next year. And after I pressed the close window button, It redirected me to the beginning to reconnect my paypal. Tried a few more times, but I looks like its in a loop or wont save. 

 

Can anyone look into this? Or if there is a quick sollution out there @17399722 I'd appreceate it. I don't like not being able to use something that I've payed a lot of money for, so please help.

 

Cheers!

    This topic has been closed for replies.

    1 reply

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    July 28, 2022

    Hello @Amarphius 

    I aqpologize for the difficulties.  Since you already checked  & tried the things I would recommend, my best advice is to reach out to Adobe Support directly.  This is a user-to-user forum, and product experts and employees like me who volunteer time for How To questions lack Support tools to help with some advanced issues like this.

     

    Using a browser that allows popups and cookies, contact adobe support by clicking here, https://helpx.adobe.com/contact.html?rghtup=autoOpen
    in the chat field (lower right), type AGENT

     

    You can also call (however, chat is usually quicker), https://helpx.adobe.com/contact/phone.html

     

    I hope Support is able to help you quickly!

    Amarphius
    AmarphiusAuthor
    Participant
    July 28, 2022

    Hi Charlie,

     

    I'm wondering if this issue is resolved, because i've been having the same problem for days. 

    I got charched through the Microsoft store for the upcomming year. But I haven't been able to use the app ever since the sub got renewed. 

     

    I don't like paying for stuff that I can't use. Can you or someone else help me?


    Cheers.

    C
    Community Manager
    Charlie.DCommunity Manager
    Community Manager
    July 28, 2022

    Hi again, just consolidating your multiple posts into one thread.

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