cant upload photo from camera roll onto lightroom app

[meganw80248513]

Hi,

I have just downloaded the lightroom app for my phone but am struggling to upload pictures onto it. I click on the option to upload and hit camera roll and then pic a picture and do add one photo and it pops up saying '1 photo failed to import'. Why is this? I hae gone into settings and made sure that my photos are stored in original full versions on my phone which they wernt before but they are still not uploading. when I click on the images through my normal photos app they are downloading fine from Icloud. I also tried taking a new photo and it worked for that but none of my other photos on my camera roll.

Thanks

[Rikk Flohr: Photography · Accepted solution]

Is the file which won't import an unsupported file format for Lightroom? Possibly HEVC or HEIF?

[meganw80248513]

I’m sorry I have no idea which type of photo it is or how to even find that out (I’m not good with tech). It’s just a photo I took from a dog walk the other day on my iPhone using my iPhone camera..

Sent from my iPhone

[alessioc88545990]

Thanks, I’m in a very bad situation I can’t develop 1.000 pictures without this feauture, have you got an idea about the date of new release?