Catalogue is empty, after installing Lightroom desktop on Windows

Forum|Forum|4 years ago
May 27, 2021
1 reply
494 views

Hello,

previously I used Lightroom cc mobile and after installing Lightroom cc on my desktop, the catalogue is empty - on the desktop version as well es in the app? What can I do?

Thank you!

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nikunj.m

Community Manager

Hi,

We're sorry about the trouble with Lightroom. Would you mind sharing the version of Lightroom mobile you are using? Are you using the apps through a subscription? If yes, please go to Lightroom.adobe.com & check if you are able to locate the images you added to Lightroom mobile on the web. Also, please ensure you are signed in to the mobile app & the desktop app with the same ID on which you have the subscription.

In case you are/were using the free version of Lightroom mobile, the images would be stored locally on the mobile phone as sync is disabled for the free version of Lightroom mobile.

Regards,

Nikunj

K

Kathrin5E15Author

Participant

Thank you! Yes, I used the free version, so where I can find the local catalogue on the mobile phone (what kind of name is the local catalogue) and how to reload into the cloud?

I am sorry, I am a kind of dummy on this😄

nikunj.m

Community Manager

If you have subscribed using the same ID with which you have logged in to the Lightroom mobile app, you can launch the app to check if it syncs the images to the cloud storage. You can also try restarting the mobile device to check if that helps.

If you have subscribed using a different ID, you can export all images from the app then sign in using the the new ID & import the images again.

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